As Afford continues to grow, we’re looking for a Claims and Audit Officer to help make sure NDIS claims are accurate, services are recorded correctly and payments are processed on time.

Based at our head office in Parramatta, you’ll work across Finance, Operations and Service Delivery to help keep our claiming processes running smoothly. This is initially a 6-month contract with the potential to become permanent.

About the role:

- Manage NDIS service bookings and claiming information to support accurate billing
- Work with Finance and service teams to resolve claim and invoice errors
- Maintain accurate client funding, plan and service information
- Help ensure NDIS claims are submitted accurately and within required timeframes

What you will do:

- Ensure NDIS service agreements have corresponding service bookings and required claiming structures
- Work with Revenue Accounting to resolve outstanding claims and invoices
- Coordinate information needed to investigate and correct claim errors
- Provide Finance with accurate information to support the correction and resubmission of claims
- Maintain accurate client information, including onboarding, offboarding and NDIS plan changes
- Collate and manage participant NDIA funding information for organisational reporting
- Liaise with Support Coordinators, Plan Managers and Service Managers regarding service summaries and bookings
- Work closely with Rostering and Scheduling to ensure service changes are accurately reflected in claims
- Track client plan dates and maintain accurate records across Afford systems




- Ensure claiming and client information is recorded accurately and within required timeframes
- Provide a high level of customer service to internal and external stakeholders
- Identify and respond to issues, complaints and feedback in line with Afford’s policies and processes
- Contribute to effective collaboration across Finance, Operations and Service Delivery

What you will bring:

- Previous experience working with NDIS plans, service bookings, plan managers and self-managed clients is preferred
- Experience with financial claiming through government or commercial portals, such as PRODA or Medicare, is preferred
- Certificate IV in Accounting, Disability Services or an equivalent qualification, and/or relevant knowledge and experience
- Strong attention to detail and a high level of accuracy
- Excellent organisational and time management skills, with the ability to manage competing deadlines
- Intermediate computer skills, including MS Excel, are essential
- Experience with rostering or similar systems is beneficial
- Strong written, verbal and interpersonal communication skills
- Ability to build effective relationships with people from diverse backgrounds




- A cooperative approach and strong team ethic
- Excellent customer service skills and a solutions-focused approach
- A genuine commitment to working in a for-purpose organisation
- Current Australian C Class driver’s licence
- Willingness to undertake interstate travel as required

Why join Afford:

- Make a difference – Help ensure people with disability receive the services and supports they are entitled to.
- NFP Salary Packaging benefits – Increase your take-home pay with up to $15,900 tax-free plus $2,650 for meals and entertainment.
- Additional leave benefits – Enjoy bonus leave at each work anniversary and the option to purchase additional annual leave.
- Health and wellbeing – Access discounted gym membership through Fitness Passport and a range of wellbeing initiatives.
- Career development – Grow your skills through ongoing learning, professional development and career progression opportunities.
- Supportive culture – Join a collaborative, values-led team committed to inclusion, continuous improvement and making a positive impact.

More about Afford:

At Afford, we exist to create an inclusive world where human rights are realised, a world where people of all abilities can share in life’s adventure. We are committed to inclusion, diversity and creating opportunities for people with disability to live the lives they choose. Our people live our values of Kind, Clear, Team and Explore.

To learn more about Afford, visit www.afford.com.au.

📌 NDIS Claims and Audit Officer (Parramatta)
🏢 Afford
📍 Parramatta