Desktop Level 2 Consultant – Onsite Role (5 Days)Location: Brisbane CBDCompany: Ethan GlobalEthan is one of Australia's largest privately-owned service providers in the ICT industry.
We're known for our entrepreneurial spirit, can-do culture, and unwavering commitment to innovative thinking and best-in-class service delivery.We are currently seeking a motivated and experienced Desktop Level 2 Consultant to join our agile team.
This is an onsite role, five days a week, where you'll be working directly with users to resolve technical issues and help drive excellence in service delivery.Key Responsibilities:Provide Level 1 and 2 technical support both over the phone and face-to-faceMentor and train Level 1 Helpdesk staffTroubleshoot and resolve issues across the Microsoft technology stackDeploy and reimage laptops,
ensuring efficient setup and handover to usersDeliver outstanding customer service with clear and professional communicationEssential Skills & Experience:Proven experience in a service desk environment resolving Level 1 & 2 issuesExperience working in large enterprise environmentsStrong technical troubleshooting and problem-solving skillsExcellent interpersonal and communication skills – must be confident working face-to-face with usersProactive attitude with a genuine passion for helping peopleTechnical Expertise in:Operating Systems: Windows XP/7/8/10Directory Services: Active Directory (account administration)Networking: DNS, DHCP, TCP/IP, patching, basic Cisco knowledgeSoftware: Microsoft Office **********), MS Exchange, MS System CenterCloud & Endpoint Management: Intune, AzureHardware Support: PCs, printers, and peripheralsNetwork Admin Experience is highly regardedWhy Join Ethan?
At Ethan, you're not just a number — you're part of a close-knit team that values collaboration, innovation, and growth.
If you're ready to step into a challenging and rewarding role where your skills will be recognised and your potential developed, we'd love to hear from you.
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