VitalCALL is Australia's original provider of 24/7 personal emergency response alarms, helping keep people safe every day.
Backed by Chubb and powered by API Group, global leaders in fire safety and security, you'll join an organisation with over 200 years of experience protecting people, property, and communities worldwide.At VitalCALL, everything we do is centred around helping people feel safe and supported.
In this role, you'll deliver caring, professional service built on empathy, respect, and genuine human connection, making a real difference every day.About the RoleAs a Emergency Response Operator, you'll respond when a customer presses their help button.
You'll assess each situation, determine the appropriate support, liaise with Ambulance Services when required, and notify family members -providing reassurance during critical moments.This is a quick‐paced, highly rewarding role where no two days are the same.
You'll follow defined procedures, think on your feet, and remain calm under pressure while supporting customers during difficult and sometimes life‐changing situations.Location & Roster100% office-based roleThis role is based in ourSalisbury office, with plans to relocate to ournew, purpose‐built Heritage Park facility in ****.Key ResponsibilitiesProvide first response support to customers when they need assistanceNotify Ambulance Services and clearly communicate critical emergency informationDeliver accurate, timely responses in line with proceduresProvide reassurance and peace of mind to customers and their family membersManage a high-volume of inbound calls with care and professionalismDeliver empathetic,



customer-focused supportWork collaboratively as part of a supportive teamAbout YouStrong customer service experience with excellent verbal and written communication skills (ideally in a similar environment)Exceptional active listening and ability to accurately capture informationCalm and clear‐thinking in high‐pressure situationsStrong organisational skills, time management, and ability to prioritise tasksAbility to work independently and as part of a teamHigh levels of confidentiality, discretion, and professionalismConfident using Windows‐based systems with good typing accuracyQualifications & ClearancesFirst Aid qualification (or willingness to obtain and maintain)Willingness to undertake:Pre-employment medicalDrug and alcohol testNational Police CheckBenefits and PerksComprehensive training and ongoing career developmentCompetitive pay and shift allowances5 weeks annual leaveFree onsite parkingA supportive, collaborative team environmentAccess to a company discount portal across thousands of retailers, including insurance, health, and groceriesFitness Passport access for you and your familyWe believe in diversity and inclusion and welcome applicants from different backgrounds.
This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.About Us, Our Culture & What We Can Offer YouEstablished over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.
We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems.
Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companiesWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday.
We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Customer Service Role (Brisbane)
🏢 Chubb Fire & Security
📍 Brisbane