About the RoleReporting to the Operations Manager, you will be responsible for providing excellence in customer service as part of our 24-hour Monitoring Operations Centre.Job Type: Full-time hours: 38 per weekSchedule:8 hour shiftSupplemental pay types:Overtime payPenalty ratesYou will have demonstrated:Commitment to the provision of premium client serviceWillingness to take on new challengesExcellent communication (oral and written)The ability to work autonomouslyWhilst the role can be diverse, your main responsibilities include:Responding to signals generated by KSA SystemsPhone or email interaction with our end clientsDispatching service requests to appropriate personal (via phone & email)Why Join Us?
In return, you will be part of a outstanding team, which values its employees and provides opportunities for career growth.




Our Monitoring Centre is operational 24 hours / 7 days a week so we need your flexibility to work a rotating roster to cover this from Monday to Sunday.
In return we offer:5 weeks annual leaveGood work life balance with 8 hour shifts and many weekends offOne RDO per roster cycleOpportunity for overtimeAmazing team cultureDrivers Licence and your own transport are essential, as there is no public transport after hoursTo be eligible for this position you must be an Australian Citizen or residentYou must be fully vaccinatedFor more information, contact our Operations Manager directly for a confidential discussion, during business hours on ************.
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📌 Control Room Operator (New South Wales)
🏢 Kastle Systems Australia
📍 New South Wales