Customer Experience Associate - fixed termCustomer Experience Associate - Fixed Term Contract | 14 MonthsAt Fliteboard, we're redefining what's possible on the water.Designed and engineered in Australia, Fliteboard is the world's leading electric hydrofoil brand, combining award-winning innovation, exceptional design and unforgettable experiences.In just a few short years we've grown from start-up to a global business generating ~$80M in annual sales, with operations and customers across more than 90 countries.
We are on a mission to build the world's most loved foiling brand — across powered and unpowered water sports.We're looking for a Customer Experience Associate who thrives on connecting with people, tackles challenges with confidence, and consistently delivers outstanding customer experiences.This is an opportunity to join a premium global brand where every interaction matters.
You'll become a trusted guide for our customers (DTC) and partners (B2B), helping them get the most from their Fliteboard experience while working alongside teams across sales, product, logistics and operations.Whether you've built your career in retail, hospitality, tourism, customer service or technical support, if you thrive on helping people and finding solutions, this could be for you.
We will teach you all the product information you need to know!
What You'll be Responsible forRespond to customer enquiries across phone, email and support platformsTroubleshoot hardware, software and product-related issuesGuide customers through product setup,



maintenance and best practicesEnsure every interaction reflects our premium brand and customer-first mindsetAchieve service excellence through strong response times, issue resolution and customer satisfaction outcomesIdentify opportunities to enhance the customer journey through product education and recommendationsProvide technical guidance to commercial partners and dealersBuild trusted relationships that strengthen long-term customer engagementCollaborating Across the BusinessWork closely with Product, Logistics, Production, Sales and Leadership teamsShare customer insights that contribute to product improvementsAssist with the development of support resources and knowledge articlesContribute to process improvements that create a better experience for customers and partnersBeing a Product ExpertDevelop a deep understanding of the Fliteboard product ecosystemStay up to date with product updates, technology and best practicesConfidently educate customers and partners on product features and functionalityAbout YouYou may currently be working in Hospitality, Retail, Tourism, Customer service or Marine/automotive/technology sectors.
We will teach you everything that you need to know about our products!




You're a natural people person who enjoys building relationships and creating positive experiences.
You stay calm under pressure, enjoy a challenge and genuinely care about helping customers get what they need.
You've got a quiet confidence about you and keep calm effortlessly.You'll bring:Outstanding communication skills, both written and verbalStrong emotional intelligence and empathyA positive, adaptable and customer-focused approachExcellent attention to detailResilience and the ability to navigate challenges with composureConfidence working in a fast-paced and evolving environmentExperience using customer service, support or helpdesk platforms (Shopify and Zendesk would be perfect!)Curiosity and enthusiasm for learning technical productsWhy Fliteboard?
Join a rapid-growing global business with bold ambitions and strong backing from Brunswick CorporationBuild category-defining products that are changing the future of water sportsWork alongside a high-calibre, passionate team in a hands-on, product-led environmentShare in our success through a global bonus programSupport your wellbeing with access to Wellbeing and EAP servicesTake your birthday off — on usGet on the water, with the opportunity to learn and ride Flite productsBe part of a culture that values performance, connection and lifestyleIf you're passionate about delivering exceptional experiences, love working in a people focused environment and enjoy finding solutions, we'd love to hear from you.
#J-*****-Ljbffr

📌 Customer Experience Associate - Fixed Term (Byron Bay)
🏢 Fliteboard
📍 Byron Bay