Client retentionWhat In Marketing We Trust Is All AboutWe're a technical performance marketing agency, and we exist to solve tough problems in marketing.
We bring an engineering mindset to complex marketing situations to deliver scalable performance that generates an exponential return on investment.Trust is in our name and is our guiding principle.
To deliver on our purpose, we conduct our business by the following Code of Ethics:Build trust through every interaction with every personAlways deliver in the best interest of our clientsInvest in the success of every team memberBuild long-term relationships with our partners.Delivering these foundational codes will fund our continued growth.Role PurposeThe Senior Account Manager is responsible for fostering and maintaining strong client relationships, driving retention, identifying growth opportunities, and forecasting future business needs.
This role supports the continued growth of IMWT and ensures clients achieve meaningful outcomes.Role AccountabilityClient Relationship LeadershipDefine, manage, and exceed client expectations throughout the delivery lifecycleLead high-level client meetings, QBRs, and planning sessionsOwn escalations and drive resolution with delivery and leadershipCommercial OwnershipOwn retention and renewal outcomes across a portfolioIdentify and secure expansion opportunities (new work streams / increased scope)Monitor financial performance (recovery rate, scope changes, commercial risk)Delivery CoordinationCoordinate with technical teams (SEO, PPC, Analytics & Data)



to shape strategies and ensure delivery alignmentSupervise delivery across large accounts, ensuring key deliverables are met (SOWs, timelines, reporting)Coaching & Team DevelopmentAct as 2IC to Head of Client Services (where relevant), supporting strategic planning and decision-makingCoach and mentor junior Account Managers to raise capability and consistencyHow This Role Will Be MeasuredClient retentionClient satisfaction (cNPS)Account growthFinancial performanceSenior stakeholder relationshipsRequires Knowledge & Skills4+ years professional client relationship managementSenior Account Management experience in a marketing agency (agency experience is required)Robust knowledge of digital marketing (SEO, PPC)Demonstrated experience leading client meetings, deep-dives, and WIPsAbility to manage multiple large projects simultaneously (5-10), over 3+ monthsStrong problem-solving and risk reduction skillsExcellent communication, coaching, and stakeholder managementPosition title: Account ManagerDepartment: Client ServicesReport to: Head of Client ServicesDirect report: N/ADays/Hours: Full-time | Fixed TermEmployment type: Full-time if you live and work in Australia with an AUS tax number.
Contractor If you're outside of Australia and don't have an AUS tax registration number.
Please see the difference in our FAQ.Targeted timezones/locations: APAC (+) or (-) 3 hours from Sydney TimezoneNote: only applications within the targeted time zones/locations are processed.
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📌 (Oa) Account Manager (Brisbane)
🏢 In Marketing We Trust
📍 Brisbane