Patient Experience Officer - Emergency DepartmentWestern NSW Local Health District – Dubbo NSW1d ago , from Western NSW Local Health DistrictEmployment Type: Permanent Part TimePosition Classification: Administration Officer Level 5Remuneration: $***** - $***** ph (superannuation + salary packaging options)Location: Dubbo, NSW – Find out moreHours Per Week: 16Applications Close: 25 Aug *********:59pmPatient Experience Officer- Emergency DepartmentAbout the role The Patient Experience Officer role is customer focused and is passionate about delivering a great customer experience every day while making a difference with patient outcomes.
This role is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff throughout the department.With over 35,000 presentations to the Emergency Department per year, Dubbo Health Service is the main referral hospital for 21 health facilities within the Northern Sector of Western NSW Local Health District.Dubbo Health Service Emergency Department is serviced by a supportive and collaborative multi-disciplinary team including an Operations Manager, Medical Director, Registrars, Junior Medical Officers, Nursing Unit Manager, Clinical Nurse Educator, Registered Nurses, Physiotherapist, Mental Health Clinicians and Administration staff.Helping you move to Western NSW The Welcome Experience is a free NSW Government service supporting workers (and their families) who have accepted a job with Western NSW LHD in most locations.
The service helps with housing, schooling, partner work and community connections.
Find out more at regional-and-primary-industries/makethemove/welcome-experienceRole-related enquiries:



Please contact Jen Handley, on ************ or at ****** for more information.Additional information for applicantsAll suitably qualified Aboriginal people are encouraged to apply for this position.
This is a targeted position under GSE Rule 26.
Where possible, affirmative action will be applied to support employment of eligible persons.This recruitment may be used to create an Eligibility List for similar roles in the future.Western NSW LHD can provide reasonable adjustments in the workplace.
Applicants who provide information on an injury, health condition, or disability in their pre-employment forms will receive a functional assessment from our Risk Management Unit (RMU).
This review will consider the applicant's needs and what reasonable adjustments and workplace supports are available to support their employment journey.Western NSW LHD is committed to the safety and wellbeing of every child in our care.
All staff in WNSWLHD are required to provide a safe and supportive environment for children, while working to protect them from harm and abuse.
For more information on the Child Safety Standards, visit: NSW Government - Office of Children's GuardianWestern NSW is committed to creating a protected and accessible workplace that promotes diversity, inclusion and belonging.
As a vibrant and diverse region, rich in community and culture, we welcome applications from all people to build a respectful workplace dedicated to delivering the best health outcomes for our community.To find out more about the remuneration and conditions, visit NSW Public Health System AwardsFor more information, visit a Guide to Employment with WNSWLHD
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📌 Patient Experience Officer - Emergency Department (Dubbo)
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