Situated in the heart of Sydney's CBD, The Grace Hotel is housed in the elegantly restored **** Neo Gothic Grace Building.
Heritage-listed, the iconic exterior is complemented by the charming Art Deco interiors.The RoleWe are seeking an individual to illustrate exemplary communication skills and display a total customer service focus to our guests and team members.
Demonstrating a systematic approach in completing tasks is a requirement.As Guest Service Agent / Front Desk Agent you will be responsible for all aspects of hotel reception including check-in/out, customer relations and cashiering.Why Join The Grace Hotel?
At The Grace Hotel, we believe in recognising talent and promoting from within.
Many of our leaders have progressed through the business, starting in frontline roles and advancing into supervisory and management positions.We are committed to developing our people and providing explicit pathways for career progressionEnjoy exclusive staff discounts on hotel accommodation, food and beverage offerings,



and other employee benefits available to team members.Join a well-established and respected hotel with a strong reputation in Sydney's hospitality industry, offering stable employment and long-term career prospects.The successful candidate must possess:Excellent customer service and communication skillsExperience in a similar role and environmentThe ability to work professionally under pressureThe passion for providing every guest with a positive experienceConsistent pride in their grooming and presentationAbility to work a rotating 7-day rosterKnowledge of Opera PMS is desirableOnly candidates with Australian full and unrestricted working rights will be considered.Does it sound like you?
Due to the large number of applications we receive, only successful candidates will be contacted for interview.
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📌 Guest Services Agent (New South Wales)
🏢 The Grace Hotel
📍 New South Wales