Service Administration and Co-ordinationGrowing Australian service company - delivering quality equipment field service solutions to the hospitality industry.Do you enjoy numbers, working on invoicing, payroll, administration, generating reports and across daily operations for call outs with service agents?
This is a great contract role initially for 6 months while we roll out a project, potential for ongoing work.Our purpose is to be Australia's most effective provider of brush cleaning and sanitisation equipment services, delivering high-quality, reliable solutions to restaurants and hospitality venues across the country.We are committed to supporting the Australian hospitality industry by helping businesses maintain the highest standards of cleanliness, hygiene, and operational excellence.VALUE ADDThe Service Administration and Co-ordinator is responsible for delivering motivated daily support, administration, including invoicing of services, scheduling, report generating and training on the Service M8 App.The role also involves identifying and ordering parts required for machine repairs, as well as responding efficiently to urgent call-outs.This position plays a critical role in maintaining customer satisfaction, supporting daily operations, and ensuring efficient delivery of services.Hours from 8.30am to 2pm Mon, Tuesday, Wednesday, Fridays (4 day week) 20 hours to start ** potential increase to 3pm.SCOPE OF ROLE1.Strong administration support for daily Operations.2.Invoicing and parts order for all accounts3.Schedule, update and invoice services using the ServiceM8 application.4.Follow up on overdue accounts5.
Upload payroll information into google doc and run reports6.
Manage reporting for each key customer7.




Co-ordinate urgent call-outs and schedule emergency services to full resolution on Service M8 and communications with customer8.
Order parts and supplies for service agents and customers as required.9.Customer Service and Communications reporting after each service for any parts to be ordered after10.Maintain accurate records of customer interactions in Service M8 App.11.Support onboarding of new customers and provide service guidance.12.Respond to and resolve customer service, scheduling and service knowledge issues.13.Maintain customer weekly reporting via Wink Report communications to key stake holders14.Payroll Wink Report – Payroll preparation with a high degree of accuracy15.Contribute to a positive workplace culture aligned with Cleansource's leadership framework.Undertake additional projects as aligned with business operationsCOMPANY VALUES — ALIGHT LEADERSHIP MODELCultivating an abundance of positive energy, fostering a positive climate, and building positive relationships.L — LimbernessBeing adaptable, resilient and fostering growth and learning.I — InspirationOur purpose is to have a positive impact on the customer and provide effective and quality focused services.G — Grand Big Picture DesignClear shared vision is to be the best service provider.H — HealthWe promote physical, balanced well-being and social health for all team members, ensuring a safe and positive human condition.T — TribeWe build a supportive team workplace and community, that is enriching and encourages collaboration.QUALIFICATIONS & EXPERIENCEProven experience in an administration role, accounts payable/ payrollExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailFaced paced environmentProficiency in Microsoft Office and CRM systemsStrong organizational and time management skillsPositive attitude and customer-focused mindsetCertificate in Book keeping would be highly desired.
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📌 Service Administration And Co-Ordination (Brisbane)
🏢 CleanSource
📍 Brisbane