Casual Administration & Customer Service AssistantSkippy Skips is seeking a reliable and friendly Casual Administration and Customer Service Assistant to join our Townsville team on an ongoing basis.This is a varied role supporting our customers, drivers and day-to-day office operations.
It would suit someone who communicates confidently, has strong attention to detail and can work independently while following established systems and processes.The position will generally offer three shifts per week, with shifts starting at 7:00 am.
The days worked and length of each shift may vary depending on staffing and operational requirements.Additional shifts may be available during busy periods and when covering staff leave.
During leave-cover periods, the hours may increase significantly, potentially reaching full-time hours of up to 38 hours per week.Leave coverage is commonly required from mid-January to mid-February, although the exact dates and hours will depend on staff leave and operational requirements.The role will initially be based at our Townsville office.
Some work-from-home flexibility may be available during approved leave-cover and busy periods once training has been completed.About the roleSkippy Skips is seeking a reliable and friendly Casual Administration and Customer Service Assistant to join our Townsville team on an ongoing basis.This is a varied role supporting our customers, drivers and day-to-day office operations.
It would suit someone who communicates confidently, has strong attention to detail and can work independently while following established systems and processes.The position will generally offer three shifts per week, with shifts starting at 7:00 am.
The days worked and length of each shift may vary depending on staffing and operational requirements.Additional shifts may be available during busy periods and when covering staff leave.
During leave-cover periods, the hours may increase significantly,



potentially reaching full-time hours of up to 38 hours per week.Leave coverage is commonly required from mid-January to mid-February, although the exact dates and hours will depend on staff leave and operational requirements.The role will initially be based at our Townsville office.
Some work-from-home flexibility may be available during approved leave-cover and busy periods once training has been completed.Key responsibilitiesYour duties will include:Answering incoming customer callsResponding to emails, messages and customer enquiriesTaking, confirming and updating skip-bin bookingsAllocating bookings and job information to the driving teamProcessing customer paymentsMaintaining accurate customer and booking recordsCommunicating booking changes to customers and driversFollowing up outstanding information when requiredAssisting with general administration and office supportSupporting the team during busy operating periodsAbout youWe are looking for someone who:Has previous administration, reception or customer-service experienceCommunicates clearly and professionally by telephone and emailProvides friendly and helpful customer serviceIs confident using computers, email and basic office softwareHas strong attention to detail and accurate data-entry skillsIs organised and comfortable managing changing prioritiesIs reliable,



punctual and able to work independentlyCan remain calm and professional during busy periodsIs comfortable processing payments and handling customer informationCan follow established procedures while using good judgementHas flexibility to work different days and shift lengths when requiredResides in Townsville or the surrounding areaHas good local knowledge of Townsville and its surrounding suburbsExperience in transport, waste management, scheduling, logistics or a similar service business would be helpful but is not essential.Hours and availabilityThis is an ongoing casual position, generally offering:Three shifts per weekA 7:00 am starting timeShift days and finishing times that may varyAdditional shifts during busy periodsAdditional or potentially full-time hours when covering staff leaveUp to 38 hours per week during some leave-cover periodsLeave coverage commonly required between mid-January and mid-FebruaryAs this is a casual position, the number of hours offered may vary depending on staffing and operational requirements.Applicants should have some flexibility to work additional hours when required, particularly during staff leave and busy operating periods.Training and work locationFull paid training will be provided at our Townsville office.The successful applicant will initially work onsite while learning our booking systems, operating procedures and customer-service standards.Once fully trained and confident in the role, some work-from-home flexibility may be available during approved leave-cover periods and other busy periods.This is not a fully remote position.
Applicants must reside in Townsville or the surrounding area, have good local knowledge of Townsville and its surrounding suburbs, and be able to attend our office as required.Why join Skippy Skips?
Ongoing casual employmentGenerally three shifts per weekAdditional hours available during busy and leave-cover periodsFull paid trainingEstablished systems and clear operating proceduresSome work-from-home flexibility after trainingA wide-ranging role with genuine responsibilityJoin a trusted, locally owned Townsville businessFriendly and supportive team environment
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📌 Casual Administration & Customer Service Assistant (Townsville)
🏢 Skippy Skips
📍 Townsville