Chandler MacleodBusiness Enablement Team LeaderPermanent, full time roleBased in Perth or ClaytonThe Business Enablement Team Leader role combines hands‐on operational expertise with people leadership responsibility.
The primary objective of this role is to provide excellent and timely service that enables accurate rate template set up within FT360 and UKG, while ensuring all daily, weekly and monthly Service Level Agreements (SLAs) are achieved.Based in Perth or Clayton, the role plays a critical part in protecting the business by ensuring contractual, statutory and data compliance, while actively driving customer experience and service excellence through continuous improvement, innovation and strong stakeholder partnership.ResponsibilitiesTeam Leadership & PerformanceLead and manage the Business Enablement team to ensure all daily, weekly and monthly SLAs are metCreate and sustain a high‐performance culture that promotes accountability, productivity and continuous improvementCoach, mentor and support team members by identifying skill gaps and development needsSupport onboarding, training and capability uplift of new and existing team membersEscalation point for complex or sensitive operational issuesOperational & Specialist ResponsibilitiesClient setup and amendmentsContract and contract amendment generationBilling and invoicing detail maintenancePerform and oversee award/EBA increase checks, alerts and rate validationsManage the Rate Calculation function and template managementEnsure adherence to the Delegated Authority Policy when entering or approving ratesMaintain accurate pay notes, job order rate templates and billing instructionsConduct TOB and contract expiry checks and manage alertsComplete and maintain client engagement guides in consultation with client control pointsMaintain data integrity,



naming conventions and correct parent/child record structuresRespond to all emails, calls, Teams messages and queries within agreed SLAs, taking ownership through to resolutionCompliance, Risk & QualityEnsure compliance with company policies, Standard Operating Procedures (SOPs), SLAs and statutory requirementsMaintain accurate and compliant systems data across integrated and non-integrated systemsLead team compliance with QMS requirementsProcess Improvement & Knowledge ManagementMaintain SharePoint document libraries, version control and archiving in line with QMS standardsContribute to and lead business improvement initiatives and projectsStakeholder EngagementDevelop strong internal networks across the organisation to support efficient service deliveryDemonstrate a practical understanding of Chandler Macleod's organisational structure, divisions and reporting linesSkills, Experience & AttributesStrong leadership and coaching capability with a hands‐on delivery mindsetProven experience in high-volume, process‐driven operational environmentsStrong administrative background with high attention to detailProactive, self‐motivated and accountableAward Interpretation experience desirableAdvanced Microsoft Office skills especially Excel (formulas/scripts etc)Robust systems capability and data quality focusPrevious experience with Fastrack360 preferred but not essentialPrevious experience with Rostering/Time attendance systems preferred, but not essentialAt Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.
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📌 Business Enablement Team Leader (Victoria)
🏢 Chandler Macleod Group
📍 Victoria