Our Vision is a better tomorrow where all people can belong.
As the largest employer in fitness and recreation we have more than 5,000 staff at over 140centresacross Victoria.
With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.
About the Centre
Kensington Community Aquatic and Recreation Centre (KCARC) is a vibrant, family-friendly facility that plays an important role in supporting the health and wellbeing of the local community.
Open year-round, the centre features a 25-metre indoor pool, a purpose-built Learn to Swim pool, a fully equipped gym, a dedicated reformer pilates studio and three multi-purpose courts, creating opportunities for people of all ages and abilities to be active.
About the role
As a Customer Service Officer at Kensington Community Aquatic and Recreation Centre (KCARC) you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks.
Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community.
Some of your responsibilities will include:
Provide customers with sales solutions when enquiring about memberships and programsConduct centre tours with prospective membersFollow up customers and members as requiredPromote available programs and servicesAccurately receipt, process and balance customer paymentsImportant administrative tasks and account support
This is a full time position and the hourly rate is $***** per hour + Superannuation + Y Benefits.
About you




With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.
You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.
Qualifications & Experience
HLTAID009 Provide Cardiopulmonary ResuscitationHLTAID011 Provide First AidPrior experience in a similar role is desirable, but not essential
Perks
At the Y Victoria, we value our people.
Working for us means you'll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:
Flexible working and rostering arrangementsOpportunities for career development and growthFree access to gyms, recreation, and aquatics centres across the stateFree access to the Virtual Y – online health and wellnessSavings on health insurance, discounted cinema tickets & access to workplace banking benefits.
Commitment to Child and Young People Safety
YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people.
The Y is committed to identifying and removing potential risks and hazards.
All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.
Y Victoria is an equal opportunity employer committed to diversity and social inclusion.
We warmly welcome applications from individuals of all backgrounds.
Y Victoria are proud to be a **** Circle Back Initiative Employer, we commit to respond to every applicant.
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📌 Customer Service Officer (Melbourne)
🏢 YMCA Recreation
📍 Melbourne