Every conversation has the power to change someone's life.At Law Partners, every client journey begins with a conversation—and that first interaction matters.We're looking for experienced telephone-based customer service professionals to join our high-performing Client Care team in our modern Sydney CBD office.
If you enjoy helping people, thrive in a fast‐paced environment, and know how to build trust over the phone, this could be the perfect opportunity.This is far more than a traditional contact centre role.
You won't be reading from scripts or trying to finish calls as quickly as possible.
Instead, you'll take the time to listen, understand each person's circumstances, provide reassurance, and guide them through the next steps.Many of the people you'll speak with have recently experienced an injury or life‐changing event.
Your ability to listen with empathy, communicate with confidence, and make people feel heard will have a genuine impact on whether they receive the support they need.If you're looking for a role where your conversations truly matter, we'd love to hear from you.About the roleAs a Client Care Specialist, you'll be the first point of contact for people seeking legal assistance following an injury or accident.Your responsibilities will include:Managing a high volume of inbound client enquiriesBuilding trust and rapport from the very first conversationListening carefully to understand each client's circumstances and needsGathering accurate information while maintaining exceptional attention to detailProviding reassurance and guiding clients through the next steps in the processWorking closely with our legal teams to ensure a seamless client experienceDelivering outstanding customer service with empathy,



professionalism and careAbout youWe're looking for people who genuinely enjoy helping others and are confident communicating over the phone.You'll ideally have experience in one of the following:Telephone based customer service or client service rolesInsurance claimsTelecommunicationsLegal ServicesEmergency services or first responder rolesAny high‐volume telephone-based customer service environmentYou'll also bring:Experience managing a high volume of inbound customer callsAbility to achieve realistic set KPI'sOutstanding communication and active listening skillsThe ability to build rapport quickly with people from all walks of lifeConfidence handling emotional or sensitive conversationsExcellent organisational skills and attention to detailEmotional intelligence, resilience and the ability to remain calm under pressureA proactive attitude with strong ownership and follow‐throughThe ability to speak a second language will be highly regarded, as we support clients from a wide range of cultural and linguistic backgrounds.Why join Law Partners?
Law Partners is Australia's largest specialist personal injury law firm, helping thousands of Australians every year get the compensation they deserve.We believe our people are our greatest asset and are committed to creating an environment where you can build a rewarding long‐term career.We offer:Modern, state‐of‐the‐art Sydney CBD offices above Town Hall StationStructured onboarding, training, coaching and ongoing professional developmentGenuine career progression opportunities within a growing national firmHybrid work flexibility (3 days in office, 2 days at home) once established in the roleA supportive, collaborative and welcoming team cultureRegular team and firm‐wide social eventsEmployee wellbeing initiatives and recognition programsPaid parental leaveTwo paid wellbeing days each yearDiscounted gym membershipA paid birthday day offApply nowIf you're an experienced customer service skilled looking to use your communication skills in a role where you can genuinely make a difference in people's lives, we'd love to hear from you.Apply today and become part of a team that's passionate about delivering exceptional client care while helping Australians through some of life's most challenging moments.
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📌 Client Care Specialist (New South Wales)
🏢 Law Partners Personal Injury Lawyers
📍 New South Wales