In this role, you'll support key processes that keep the broker channel running smoothly.
From reviewing accreditation applications to helping ensure commissions are paid correctly, your work helps deliver accurate, fair and compliant outcomes.
Your contribution plays a valuable part in supporting our brokers.See yourself in our teamEngage and Manage Broker Crew plays a critical role in delivering Home Buying channel objectives by driving growth, experience and operational excellence across the broker channel.The Crew positions CommBank as a trusted premium partner for brokers, supports increased lending volume and market share, improves broker and customer experience, and delivers strong risk and governance outcomes.
Through continuous simplification, automation and optimisation of broker processes, the Crew also contributes to improved productivity and a more scalable, modern Home Buying ecosystem.On any given day you willOnboard Mortgage BrokersConduct administrative assessment of broker accreditation applications against defined policy and compliance requirementsVerify supporting documentation (e.g. qualifications, memberships, reference checks) for completeness and accuracyIdentify and elevate risks,



exceptions and/or non compliant issuesMaintain accurate records of accreditation decisions and supporting evidenceLiaise with both internal and external stakeholdersCommission and Payment ProcessingProcess fortnightly commission files in accordance with payment schedules and controlsMonitor and reconcile commission outputs to identify anomalies or discrepanciesEnsure all processing aligns with pre-defined operating procedures, good governance and reconciliation requirementsInvestigation & Issue ResolutionInvestigate requests relating to incorrect or missing commission payments or onboarding application updates/requirementsProvide transparent outcomes and resolution to stakeholders in a timely mannerEscalate systemic issues and contribute to remediation or process improvementsRisk, Compliance & Continuous ImprovementAdhere to regulatory, risk and compliance obligations (e.g. responsible lending, audit controls)Support audit and/or risk activities by providing evidence and documentation as requiredIdentify opportunities to improve processes, reduce manual effort and enhance accuracyContribute to process documentation and knowledge managementYour experience looks likeStrong attention to detail and high level of accuracyStrong organisational and time management skillsProactive attitude, with the ability to take initiative and follow through on tasksProcess driven mindset with a focus on consistency and operational disciplineDemonstrated interest in simplification and improving how work is doneAnalytical thinking and problem solving capabilityEffective stakeholder communication (written and verbal)We're aware of some accessibility issues on this site, particularly for screen reader users.
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📌 Accreditation And Commission Officer (New South Wales)
🏢 Commbank
📍 New South Wales