Location Unit 2/6 Hudson Avenue,Castle Hill, NSW, ****,AustraliaContact informationContact Name Mark ManningContact Phone Contact Email DescriptionAbout UsCastle Hill Volkswagen are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands.
Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners.
Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do.
We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.About The RoleCurrently we are looking for a Warranty Clerk to join the team at Castle Hill Volkswagen.As our Warranty Clerk, you will support the service department by managing all warranty claims and ensuring the smooth processing of customers' vehicles through the service department.In this role you will:Work with Technicians and Advisors to determine warranty repairsIdentify problems, document findings, and support Service AdvisorsDetermine warranty coverage and submit claims according to manufacturer guidelinesManage warranty parts, including returning, disposing, tagging, and storing them correctlyFinalise job sheets with warranty items after inspection and approvalManage Warranty Filing and Associated paper workOur ideal candidate will possess the following:Previous experience in a warranty, service,



or administrative role preferred but not requiredStrong attention to detail and organisational skillsExcellent communication and customer service skillsCustomer-focused and a great communicatorProficient in Microsoft Office and dealership management systemsAbility to manage multiple tasks and meet deadlinesWhy Join Autosports Group?
Accelerated career growth with a defined pathway, and ongoing qualified developmentASG Paid Parental Leave to support you and your familyAccess to exclusive OEM offers on new vehicles across all dealershipsAccess to premium, factory-backed training to keep your skills at the industry forefrontUnlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women's NetworkReferral bonus incentives for employees and their friends/familyConfidential, free access to our Employee Assistance Program (EAP) for personal and professional supportEnjoy a vibrant team environment with regular team barbecues, social events, and community engagementApplications are reviewed as they are submitted.
Therefore, we encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.
Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights to work in Australia or New Zealand.
This includes reference check and background checks and other role-relevant screening where applicable.
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📌 Warranty Clerk | Castle Hill Volkswagen (New South Wales)
🏢 Autosports Group
📍 New South Wales