Job Description
Optus is proud to be one of Australia's leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.
We'relooking for an energetic, commercially mindedSmall Business Specialist to join our Charlestownteam.
If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retailorbusinessfocusedpersonalandcareergrowth.
At Optus, we collaborate with purpose, lift each other up, take accountability, act withintegrityand celebrate as one team.
Together, we grow,tacklechallengesandbuild genuine connections with our customers, our communities and with each other.
Your day to day will consist of:
Act as the SmallBusinesssubjectmatterexpertinstore,identifyingbusinesscustomers early and matching them with solutions that support their business growth.
Build andmaintainstrong capability across products and processes, including mobile, broadband, fixed services,creditand activation, plus share this knowledge with your wider team.
Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
Mentor and support your team to spot opportunities, offer the rightsolutionsand elevate the overall business customer experience across the store.
Stay up to date with small business updates, tacticaloffersand market trends, sharing insights through daily huddles, coachingmomentsand store updates.




Own business enquiries using calm professionalism andstrongproblemsolvingskills,while supporting operational excellence by managing compliance and merchandising requirements.
What makes you perfect for the role?
BusinessSavvyOutlook:Youunderstand the needs of small business customers and enjoy helping them find solutions.
Consultative Service Skills:You ask the right questions, listendeeplyand provide thoughtful, tailored recommendations that support business outcomes.
Product Expertise:You'rekeen to grow intoasubjectmatterexpertacross mobile, broadband, fixedservicesand small business care.
Mentoring & Collaboration:You share knowledge openly, support your teammates, and help build store capability so everyone canconfidentlyidentifybusinessopportunities.
Calm & Professional:You manage complex and unique business enquiries with empathy, good judgement and asteady,solutionsfocusedapproach.
What'sin it for you?
Competitiveremunerationplus$80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
Supportive leave options, includinganadditionalConnectedDay to focus on culture, family,



health,communityor whatever matters most to you.
Inclusive,carerneutralpaidparental leave of up to 14 weeks to support growing families.
Access to Optus U, withindustryrecognisedmicrocredentialsdevelopedalongside La Trobe and Macquarie Universities to help grow your career.
Explicit opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
Joinemployeelednetworkslike Culture Connect, Elevate Women,Yarn First Nations,Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes'to embracing individual differences.
We are committed to ensuring that our application processprovides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
We also want to do our best to make our recruitment process inclusive.
If you require any adjustments or accessibility supporttoparticipatefairlyand equitably in the recruitment process, ****** ************.
For more information on Diversity, Inclusion & Belonging at Optus, please visithttps://
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📌 Small Business Specialist, Charlestown (New South Wales)
🏢 Optus
📍 New South Wales