Southern Cross Care NSW & ACT – Epping NSWAt Southern Cross Care (NSW & ACT), We have a long history of providing exceptional care that empowers older people to live a full life.
As a not-for-profit aged care provider, we're able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.About the RoleThe Role – Full Time based at our Epping Head Office.We're looking for a detail-oriented and customer-focused Home Care Billing & Claims Officer to join our Revenue & Billing team.
This role is ideal for someone who enjoys working with complex financial processes, thrives on accuracy, and wants their work to contribute directly to meaningful outcomes for clients and their families.Reporting to the Revenue & Billing Team, you will manage billing, claims processing and client account administration, ensuring compliance with government funding requirements and organisational standards.You'll collaborate with Home Care teams, Finance, Rostering and Systems teams while liaising externally with Services Australia, healthcare providers, contractors and client representatives.Key ResponsibilitiesRevenue, Claims & Funding ManagementManage Medicare claiming through the Services Australia portalPrepare and upload claim files and complete refund reviews within required timeframesProcess client movements, supplements and budget adjustmentsReview travel fees and funding allocationsInvestigate and resolve claim rejections, payment variances and anomaliesBilling & Financial AdministrationPrepare and issue invoices and statements for private and brokerage clientsMaintain accurate client records and financial data in AlayaCareProcess termination refunds and exit payments in accordance with legislationSupport annual fee updates and system enhancementsAssist with account reconciliations and revenue reportingCompliance & Quality AssuranceEnsure compliance with aged care funding requirements and organisational policiesConduct regular audits and quality checks to maintain billing accuracySupport internal and external audit activitiesIdentify risks, errors and opportunities for process improvementClient & Stakeholder SupportRespond to billing and account enquiries with professionalism and empathyAssist Service Advisors with budget and fee-related enquiriesProvide guidance and support to internal stakeholders during process changesAbout YouYou're someone who enjoys accuracy, problem-solving and working collaboratively.
You can manage competing priorities, meet deadlines and confidently communicate financial information to a range of stakeholders.You'll ideally bring:Personal AttributesHigh attention to detail and accuracyCollaborative and solution-focused mindsetResilient and adaptable in dynamic environmentsStrong communication skills to explain complex financial conceptsEducation and ExperienceMinimum 2 years in finance, billing, or claims processingExperience with client budgets and reconciliationsExposure to aged care, health, or government-funded environments (Desirable)TAFE or tertiary qualifications in Accounting, Finance, or Business (Desirable)Skills and CapabilityKnowledge of Support at Home funding or willingness to learn quicklyUnderstanding of claims processes and Medicare portalsIntermediate Excel and ability to learn new systems (AlayaCare, Epicor)Ability to manage competing priorities and deadlinesWhat's in it for you?
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeedFitness Passport - Discounted workplace health and fitness program available to you and your family.




Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACTDiscounted private health insuranceWellbeing initiatives such as Reward and Recognition Program, Employee Assistance ProgramAnnual leave loadingOngoing Training and DevelopmentLinkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over ****coursesReferral Bonus ProgramAbout Southern Cross Care (NSW & ACT)We are a not-for-profit organisation with a mission to empower older people to 'live life to the full'.
For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.We have a passion for providing the best care with clinical excellence.
We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care.
At SCC, people are at the heart of everything we do.
We support our employees to excel!
Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support.
Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard.Your growth is our mission.
Your wellbeing is our priority.
Together, we can create a future that's not only brighter for our clients and residents but also for every member of our team.SCC is an equal chance employer and values inclusion and diversity.
All employment is decided on the basis of qualifications, merit, and business need.
We are committed to a safe and respectful workplace.
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📌 Revenue And Billing Officer - Finance (New South Wales)
🏢 Southern Cross Care (NSW & ACT)
📍 New South Wales