Branch Services CoordinatorClerk Grade:7/8Employment Type:Ongoing, Full-timeBase Salary: $116,981 - $129,492 per annum plus SuperannuationLocation:Sydney – McKell building officeHybridwork arrangementsOffice attendance requiredminimum3 daysper week.This role sits within theNSW Fair Trading, Rental Branch.Are you a highly organised and proactive executive support professional looking to make a meaningful impact?
We are seeking a team player to provide high-level executive, administrative and business coordination support to the Rental Branch team.About the TeamThis role sits within the NSW Fair Trading, Rental Branch within the Office of the Rental Commissioner.This role will work closely with the Senior Executive Assistant and Branch Managers to provide a central point of coordination for branch reporting, recruitment, onboarding, records management, branch and administrative processes.Be Part of the Future of Fair TradingAt NSW Fair Trading,we'vebeen on an exciting journey of transformation — reimagining how we deliverforthe people and communities of NSW.
Through our recentorganisationalrealignment,we'vebuilt a new operating model designed to put customers at thecenterof everything we do, strengthen our regulatory impact, and enable our people to thrive.We're creating a more modern,responsiveand risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata,propertyand consumer markets we serve.This next phase brings new and exciting opportunities to join us in shaping the way — where you can help design smarterregulation, improve customer experiences, and make a real difference for the people of NSW.If you're someone who:Thinks deeply about the needs of people and communities,Is motivated by great outcomes, not just processes, andWants to be part of anorganisationthat'stransforming how regulation works — ...there's a place for you in our future.About the RoleWe are seeking an experienced Branch Services Coordinator to deliver high-level executive services,



including business coordination and administrative support services, to facilitate the effective functioning and operation of the business unit and optimise service delivery across the Rental Branch.In this pivotal role, you will help drive operational excellence by managing executive priorities, coordinating key business activities, and ensuring the smooth delivery of services across the division.Key responsibilitiesProvide high-level executive, secretarial and administrative support to senior leadersCoordinate planning, reporting and business management activities to support operational outcomesManage information flow and liaise with internal and external stakeholders to facilitate communication and collaborationRespond to complex and sensitive enquiries, ensuring timely and professional resolutionMaintain records management processes and ensure compliance with organisational policies and proceduresSupport recruitment, workforce planning, purchasing and employee engagement initiativesIdentify opportunities to improve administrative systems, processes and service deliveryAssist with the implementation of business improvement and change initiatives.About youProven experience providing executive or senior-level administrative supportExceptional organisational skills with the ability to manage multiple priorities and tight deadlinesStrong written and verbal communication skills, with the ability to engage confidently with a diverse range of stakeholdersDemonstrated ability to exercise sound judgement, discretion and confidentialityStrong attention to detail and a commitment to delivering high-quality customer serviceExperience coordinating business activities, reporting processes and administrative systemsProficiency in Microsoft Office and business systems,



with confidence learning current technologies.What You'll BringIntegrity, professionalism, and accountabilityA proactive and solutions-focused mindsetExcellent planning and prioritisation skillsA strong commitment to customer serviceThe ability to build positive working relationships and collaborate across teamsAdaptability and resilience in a fast-paced environment.When ApplyingProvide a cover letter (maximum 2 pages) and resume (maximum5pages) that outline your experience and how you meet the role's key capabilities.Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuationFor enquiries relating to recruitment please contact Judy Torres via .
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.Closing Date: Thursday, 27th August **** (at 9:59am)Careers at Department of Customer ServiceCareer at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our excellent state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .
For more information, please visitInformationon some of the different types of disabilitiesInformation on adjustmentsavailable for the recruitment process
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📌 Branch Services Coordinator (New South Wales)
🏢 Department of Customer Service
📍 New South Wales