We're looking for a customer‐focused and motivated Customer Service Representative to join our Security Branch team in Loganholme.
This is a frontline, fast‐paced role ideal for someone who takes pride in delivering outstanding service and is eager to build their knowledge across security technologies and solutions.Why This Role MattersAs the first point of contact for many of our customers, you play a crucial role in shaping their experience with Wesco Anixter.
You'll support daily branch operations, help customers with product and order enquiries and collaborate with sales, operations, and supply chain teams to ensure a seamless customer journey.What You'll DoServe customers at the trade counter, via phone, and emailProcessing sales orders (via emailed purchase orders, counter and phone)Respond to product, pricing, order, and account enquiriesPrepare accurate quotes aligned to customer needsCoordinating with operations, purchasing, and accounts teamsManage returns, backorders, and stock availability requestsSupport showroom presentation and branch processes as neededWhat Success Looks LikeCustomers receive friendly, prompt, and accurate serviceOrders, quotes, and enquiries are handled efficientlyYou build confidence in security products and branch processesYou work well with the team to keep operations running smoothlyYou show reliability and growth, positioning yourself for future progressionWhat You BringExperience in sales or customer service, ideally in a distribution environmentProficiency with Microsoft Office and familiarity with ERP systemsExcellent verbal and written communication skillsStrong phone manner and customer relationship skillsInterest in IT or security technology (CCTV, access control,



alarms)Solid attention to detail and valuable time‐management skillsAbility to learn quickly and work in a dynamic environmentWhat We OfferCareer stability and growth within a transformative Fortune 200 organisationSupportive team environmentOpportunities to embed yourself in an exciting, fast‐evolving industryEmployee Assistance and Referral ProgramsA point for succession within the organisation, providing pathways into sales, operations, technical roles, and future lead opportunitiesEmployee programs, learning pathways, and real progression opportunitiesAbout Wesco AnixterWe build, connect, power, and protect the world.Wesco Anixter represents the international go‐to‐market brand of Wesco, enabling us to combine the scale and resources of a global company with strong local knowledge and in‐country expertise.In Australia, we operate security branches across 10 locations, featuring showrooms, trade counters and warehouse facilities that enable us to be a leading distributor of security equipment.
We employ over 170 staff and partner with the world's top brands to deliver security technology solutions across access control, CCTV, alarms, monitoring, and systems integration.Across ANZ, our footprint spans commercial sales and services for security, networking, datacom and telecom product solutions, as well as a manufacturer of unified video, access and security systems.
This role sits within Wesco Anixter Security Branches (previously Central Security Distribution).
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📌 Customer Service Representative (Brisbane)
🏢 Wesco
📍 Brisbane