Operations Lead - Office LeasingAt JLL, we're transforming how commercial real estate operates, and our Office Leasing platform provides access to premier opportunities and market-leading clients that are unmatched in the industry.The Opportunity:We're seeking an Operations Lead to join our agile national Office Leasing team.
You'll drive strategic growth initiatives and operational excellence across all states, directly influencing how we deliver exceptional client experiences and drive business performance.Working in partnership with our Head of Office Leasing and Head of Growth, you'll leverage JLL's advanced business systems and collaborative culture to create superior value for our teams and clients nationwide.Core Responsibilities:Strategic Leadership & GrowthPartner with leadership to implement business growth objectives across all Australian statesManage and oversee State Operations Managers, driving unified delivery of strategic Office Leasing prioritiesChampion adoption of JLL Business Services (Data COE, Bid COE & Design COE) and best practice processesSuccessfully contribute to income growth through strategic initiatives that secure constant market visibilitySupport "One JLL" cross-sell initiatives through enhanced processes and communicationOperational ExcellenceEnable teams with streamlined onboarding and training processes for new agents, analysts and operations managersManage national onboarding of Operations team members, aligning with broader business prioritiesHost monthly Operations & Growth calls with local support teams,



tracking progress on key strategic projectsOversee monthly Townhalls in partnership with Head of Office LeasingTrack and report on key operations metrics including training completion, system and process adoption rates and engagement scores nationallyClient Experience & Market EngagementEnhance client experience through streamlined templates, data insights and process improvementsStreamline administrative processes to support industry-leading client experience standardsCollaborate with Pursuits and local Operations managers to execute strategic client engagement eventsSupport national client engagement activities and cross-state collaboration opportunitiesManage consistency across Australian Office Leasing business for key internal and external events including conferencesTechnology & Knowledge ManagementActively lead Leasing Advisory technology integration projects to streamline interdepartmental workflowsManage refreshed SharePoint platform implementation with focus on cross-state knowledge sharingOversee template library refresh project including Cap Statements,



pitch content and case studiesEstablish best practice documentation and sharing protocolsYour Profile:5+ years' experience in Operations ManagementExperience leading operations in large organizations and commercial agencies is highly regarded.Strong written and verbal communication skillsContinuous drive for efficiency and process improvementExperience in driving change, adoption and clear processes for teamsAdvanced skills with Microsoft Office Suite (Word, PowerPoint & Excel)Exceptional attention to detail and commitment to accuracyAbility to work with tight timeframes and deadlinesStrong time and project management capabilitiesOutstanding interpersonal skills and ability to engage stakeholders at all levelsWhat JLL Can Offer You:Recognition benefitsCorporate discounts and offers'You' DaysHealth & Wellbeing programsLearning & Development platformsMentorship from industry-leading professionalsPaid time off for volunteer workAs an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.
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We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
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📌 National Operations Manager (New South Wales)
🏢 Jll
📍 New South Wales