City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.
The Chance:
We are now seeking an energetic, self -motivated individual, with strong communication skills to support our team members.
This role includes a wide range of responsibilities, which will require an efficient and mature approach, whist working in a fast paced, dynamic environment.
This is a Full time permanent opportunity working Monday - Friday between 7:00am and 7:00pm .
CityFM offers Work from home two days per week.
Why you want to work for our team:
Flexible working arrangements - Work 2 days from home per week!
Career progression making use of our extensive learning and development program.Working within a custom designed modern building with free on- site secure parkingDiscounts Hub with exclusive discounts across major Australian retailers
Your key responsibilities will include:
Lead,



mentor,motivateand manageadiverseteamEnsure set targets and KPI's are achievedManage day-to-day workload of team members as well as rosteringLiaise with internal and external stakeholdersWork within a fast-paced contact centre environment that operates 24/7
You will be required to have/ be:
Previous Team Leader/Supervisor experience with the ability to lead a team -EssentialPrevious Customer Service experience –EssentialPreviously worked in a fast-paced contact centre and or office environmentProven ability to build and maintain customer relationships with internal and external stakeholdersDriven to succeed and able to achieve and exceed targets/KPIsHigh level of attention to detail, with excellent communication and computer skills
Please note, Internal applications will close Wednesday 25th August 5.00pm
If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
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📌 Team Leader - Contact Centre (Victoria)
🏢 City Facilities Management
📍 Victoria