AERA is a national Managed Services Provider ofbusinessCloud Solutions, IT Services, Voice, Data, Telephony, Cyber Security, Hosting, Hardware, Licensing and AI throughout Australia.
You can see us at are a fast growing, dynamic and professional organisation with offices in Sydney, Melbourne, Canberra & Brisbane.The roleWe're looking for a dynamic, enthusiastic, dedicated and skilled Network, Voice & Data Engineer to join our technical team.
You'll be responsible for support on our national service desk supporting, managing, and deploying network infrastructure, voice systems (FreePBX, MS Teams Calling), and firewall solutions across a diverse client base.This is a hands-on role with exposure to cutting-edge technologies including SD-WAN's, Cisco, Meraki, Ubiquiti, MPLS, 3CX, FreePBX and Microsoft Teams Calling.Previous experience providing remote technical support and working as part of an external helpdesk / managed services team will be highly regarded.What you'll doDuties expected in this role (but not limited to):Provide remote and onsite technical support to our clientsConfigure, deploy, and support Cisco, Meraki, Ubiquiti: Switches, Routers and FirewallsDeploy and manage SD-WAN technologies including Cisco Viptela, Meraki, and UbiquitiInstall and maintain VoIP systems including 3CX, FreePBX and Microsoft Teams CallingPerform structured cabling and patch panel installations as neededTroubleshoot network and voice issues across client environmentsDocument network topologies, configurations,



and change logsAssist with onboarding new clients and infrastructure upgradesWe don't expect you to have the following application knowledge, but you will be required to quickly adapt to the following if you don't have them already:ConnectWiseIT GlueSolarwinds Network Performance MonitorSkills and experiencePrevious experience working in an MSP / ISP environment.2+ years' experience in network and voice engineeringStrong knowledge of Cisco networking (routing, switching, VLANs)Experience with configuration and support of all mainstream firewallsHands-on experience with FreePBX and SIP trunkingFamiliarity with Microsoft Teams Calling and M365 integrationExperience with SD-WAN technologies (Viptela, Meraki, Ubiquiti)Familiarity with SolarWinds, NetFlow, and SD-WAN portalsExcellent troubleshooting and customer service skillsGreat customer service with an attitude of willing to please and succeedStrong organisational skills and attention to detailBe an independent person who thrives in a multi-tasking environmentWillingness to be hands-on and perform tasks of all levels of complexityWhat we offerFriendly, rewarding environmentFantastic work culture + supportive management + excellent work/life balanceCompany vehicle for work purposesLaptop, phone, and tools requiredEndless opportunities to grow and learnWorking with Mid-Market and Enterprise Network TechnologiesFlexible work arrangements (field, office, hybrid)Ready to join a team that values innovation, reliability, and customer care?
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📌 Level 2 It Support Engineer (Voice & Network) (Melbourne)
🏢 AERA CLOUD
📍 Melbourne