We are looking for a customer-focused IT Service Desk Analyst to join our APAC IT team.
This is a great opportunity for someone early in their IT career to develop their technical skills within a professional services environment.As the first point of contact for IT support, you will provide guidance, troubleshoot issues, manage user access, and help colleagues get the most from our technology platforms.
The role offers a mix of technical support, stakeholder engagement, and involvement in technology projects, providing excellent opportunities for learning and development.Main duties and responsibilitiesProviding first and second-line IT support via phone, remote access, and desk-side assistanceManaging and resolving service requests and incidentsEscalating complex issues to specialist teams when requiredSupporting user account administration, including Active Directory and Microsoft environmentsAssisting with new starter IT setup and equipment managementContributing to IT projects and continuous improvement initiativesCreating and maintaining technical documentation and support processesBuilding strong relationships with colleagues across the business and wider IT teamDelivering an exceptional customer experience with every interactionAbout youPassionate about technology and delivering exceptional customer serviceExperience in a Service Desk, Help Desk, Call Centre, or customer service environment is highly regardedRecent IT graduates or candidates currently studying an IT-related qualification are encouraged to applyStrong communication and interpersonal skills, with the ability to engage confidently with stakeholders at all levelsExcellent problem-solving skills, attention to detail, and a customer-focused approachProactive, adaptable, and able to manage competing priorities in a fast-paced environmentCollaborative team player with a positive attitude and willingness to learnExposure to Microsoft 365, Windows, Active Directory, ServiceNow, remote support tools, or legal applications will be highly regarded, but is not essentialAbout usWe're a global law firm helping our clients achieve their goals wherever they do business.




Our pursuit of innovation has transformed our delivery of legal services.
With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.For our people, that means a world of opportunity.
You'll shape the future, have the freedom to seize opportunities, and discover your own path.
Together, we unlock our potential and redefine what we can achieve.At DLA Piper, diversity, equity, and inclusion is about creating a sense of belonging.
We strive towards a workplace and culture where everyone feels that they belong, that their voice counts and that they can prosper in their career.
For us, diversity is about the unique blend of talents, skills, experiences, and perspectives that make each of us an individual.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all.
If you need any support or adjustments, please let us know.We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly.
That's why we are open to agile working.Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.At DLA Piper, we aim to make meaningful progress and build an inclusive culture where anyone affected by disability, neurodiversity or a long-term health condition has an equitable and accessible chance of success.
If you think you may need adjustments or additional support to enable you to participate in our recruitment process,



please contact our Recruitment team and we will be happy to support you.Agile WorkingWe recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly.
That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.Pre-Engagement ScreeningIn the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.Our hiring approachOur hiring approach enables us to learn about the professional and person you are, and gives you the prospect to learn about us.
Your recruitment experience can differ depending on the type of role you are interviewing for.
You will always meet your direct Line Manager for your role, as well as peers and close collaborators for the position.
For some of our roles we may also use assessment tools, practical exercises, and panel presentations.
Your Recruitment Business Partner will inform you of the recruitment process at the start of any recruitment process, but please let us know if you have any questions prior to making an application.We're redefining what an international law firm can be.
With a unique global network and an unparalleled range of expertise, this is where you'll work on the cases that shape the world and will define your career.Staying in touch with like-minded people is important to us.Our Talent Community provides unique access to our firm so you can discover why we are a different kind of law firm.We pride ourselves on the extraordinary impact we make beyond the borders of traditional law.
That's only possible because of the skills our business professionals bring and the environment we create to let them thrive.
See where your skills could take you.
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📌 It Service Desk Analyst (Perth)
🏢 Dla Piper
📍 Perth