Applicants must hold full and unrestricted working rights in Australia.
Please note that visa sponsorship is not available for this position.The roleJoin a Sydney-based insurance contact centre in a permanent role with structured training and hybrid work (3 days in office post-training).
Great opportunity to move into a corporate environment from customer-facing role.How will you make an impactDeliver exceptional customer service via inbound callsHandle enquiries from customers and brokersMeet SLA and KPI targetsResolve queries efficiently and manage escalationsBuild strong relationships with internal teamsIdentify and escalated risk and compliance mattersContribute to process improvements and team cultureAbout YouCustomer-focused, adaptable,



and a robust communicator who enjoys helping people and learning new systems.You'll bringBackground in customer service (insurance/ financial services)Ability to meet KPIsHigh attention to detailSelf-motivation and team mindsetWillingness to learn and adaptThe opportunityThis is not a traditional call‐centre role.
We're building a brand that puts clarity, trust, and customer experience back into insurance — and our Sales & Service team sits at the heart of that mission.
If you enjoy variety, autonomy, and being part of a growing business where your input genuinely matters — you'll feel at home here.
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📌 Sales & Service Specialist – Insurance (New South Wales)
🏢 Stella Insurance
📍 New South Wales