Operations Manager, National Field Operations
D2C is looking for an experienced Operations Manager to lead the day to day delivery of our national field campaigns across sampling, demonstrations, merchandising, events and experiential activations.
About D2C
D2C is an award winning shopper and field marketing agency with more than 17 years of experience working with leading FMCG, retail, appliance and consumer electronics brands.
We are a fast moving, entrepreneurial business that values ownership, strong ideas, innovation and getting things done.
About the Role
You will take ownership of the operational delivery of our campaigns, ensuring they are properly staffed, prepared and executed on time, on budget and to a high standard.
Key responsibilities include:
Recruiting, rostering and managing Brand Ambassadors, Merchandisers and other field staffManaging and developing our national field staff databaseEnsuring campaigns are fully staffed, trained and ready before launchTroubleshooting and resolving live campaign issuesManaging field staff performance, compliance and reporting qualityWorking closely with Account Management, clients and retailersImproving operational systems,



processes and technologyIdentifying opportunities to automate work, reduce costs and improve efficiencySupporting and developing the Operations team
What We're Looking For
You will ideally have experience in field marketing, staffing, retail operations, events or another business managing large casual workforces.
You should have:
Experience managing field or casual teamsStrong rostering, recruitment and staff management experienceExcellent organisation and communication skillsA proactive approach and solid sense of ownershipAbility to manage multiple campaigns and tight deadlinesStrong problem solving and decision making skillsExperience improving systems and processesConfidence using Excel, Teams, Outlook and operational technologyA genuine interest in people, technology and continuous improvement
Experience in shopper marketing, FMCG, grocery, consumer electronics, retail or experiential marketing will be highly regarded.
Our office is based in Marrickville , with flexibility to work between the office and home.
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📌 Operations Manager, National Field Operations (New South Wales)
🏢 D2C
📍 New South Wales