Great People Work Here.
Twinings & Co has a proud history spanning over 300 years and operates on a global scale.
With strong brand positioning we are viewed as a market leader in our field.
The Australian operations continue to enjoy a positive growth trajectory.
We are a high performing business that is focused on employing the best talent in the market to deliver on the business' clear vision for success.Responsible for leading the local IT function and team as the primary technology partner for Twinings Australia, ensuring reliable IT operations, supporting business growth and sustainability through technology, and driving key projects, business analysis, and problem resolution.
The role requires strong communication, relationship building, people leadership, and stakeholder management across the Australian senior leadership team, local IT team, global BizTX teams, and the APAC Transformation Director to ensure Australia's technology requirements are clearly understood, prioritised, and delivered in line with regional and global transformation priorities.Key ResponsibilitiesBusiness Partnership & Technology LeadershipServe as the primary IT contact and trusted technology partner for the Australian teamUnderstand Australian business priorities and translate them into clear technology requirements, solution options, and delivery prioritiesIdentify opportunities to improve efficiency, productivity, compliance, and customer experience through technologyBuild solid relationships with Australian business stakeholders and senior leadership, global BizTX teams, and regional transformation partners to align local needs with global prioritiesCommunicate clearly and confidently with senior leaders, translating technical concepts into practical business implications, risks, and decisions.IT Operations & Service DeliveryOwn day-to-day IT operationsEnsure availability and performance of business applications, and end-user servicesManage incidents, escalations, root-cause analysis,



and service improvementsCoordinate with global BizTX teams, vendors, outsourced support teams, and the APAC Transformation Director to ensure local service needs and priorities are effectively managed.Hands-on Solution DeliveryPersonally perform business analysis and requirement gathering, ensuring Australia's technology needs are clearly captured, challenged, prioritised, and communicatedDesign and implement local technology solutionsSupport business Applications, reporting, integrations, data analytics, and other business systemsDevelop prototypes, dashboards, reports, and automation solutions where requiredTroubleshoot complex business and system issues directly.Project & Transformation ManagementLead end-to-end delivery of local IT and digital transformation projects, coordinating with the APAC Transformation Director where regional alignment, governance, or delivery support is requiredDefine scope, budget, timeline, risks and success measuresDrive project execution and benefit realisationCoordinate business testing, training, and change management activities.Develop and manage annual local IT budgetEvaluate and negotiate with technology vendorsEnsure cost-effective procurement and utilization of IT resourcesMonitor project and operational spending.Governance, Security & ComplianceEnsure compliance with corporate IT policies and security standardsManage technology risks and business continuity planningSupport audits and regulatory requirements.Lead and manage the local IT team and external partners, setting clear priorities, expectations, and ways of workingCoach, support,



and develop team members to build technical capability, business partnering skills, and accountabilityProvide day-to-day leadership, performance guidance, and prioritisation support to ensure the team delivers reliable service and business-focused outcomesFoster a culture of accountability, collaboration, innovation, and continuous improvement across the local IT functionLead by example and remain actively involved in detailed execution when required.Skills, Knowledge and ExpertiseStrong communication, stakeholder management, relationship-building, and people leadership skillsDemonstrated experience leading, coaching, and developing an IT or technology team, including managing priorities, performance, and service delivery outcomesBachelor's degree in computer engineering, Computer science, or related fields8–12+ years of IT experienceStrong background in ERP, Data & Analytics including PowerBI, System Integration, and Project ManagementStrong technical skills in System Integrations, Database Management, Data Warehouse and Data Analytics, mainly Microsoft SQLCapable of operating at both strategic and operational levels, with a willingness to work on detailed tasks when requiredAbility to engage directly with users to diagnose detailed business issues, gather requirements, and shape practical technology solutionsWillingness to occasionally work outside standard Australian business hours where required to support regional and global collaborationExperience working in a multi-country, regional, or global technology environmentExposure to SAP or major ERP transformation programsExperience with Power Platform, automation, or low-code toolsExperience supporting business change management, adoption, and training for technology solutionsAdditional 1% SuperannuationFlexible / Hybrid working optionsDiscounted Twinings Co productsAccess to LinkedIn LearningAccess to ABF Networking, connect, collaborate, and grow across the ABF Group.
#J-*****-Ljbffr

📌 Biztx Manager (Melbourne)
🏢 Twinings
📍 Melbourne