Join a Boutique MSP Where Your Work Actually MattersWebPal IT is a Melbourne-based Managed Service Provider supporting a diverse range of small and medium businesses.We're not trying to become the biggest MSP in Melbourne.We're focused on sustainable growth, long-term client relationships, delivering excellent outcomes, and building a business that our team enjoys being part of.If you're looking for genuine responsibility, direct client relationships, variety in your work, and the opportunity to influence how things are done, we'd love to hear from you.About the RoleWe're looking for an experienced Managed Services Engineer to join our team.You'll support a range of client environments across Microsoft 365, Intune, networking, security, and end-user systems.This is a hands‐on role involving:Technical support and troubleshootingMicrosoft 365 administrationIntune device managementOnboarding, migration and improvement projectsDocumentation and knowledge managementSecurity-focused administrationAutomation and process improvementOnsite client visits when requiredThis role suits someone who can confidently manage day‐to‐day technical issues independently while knowing when to elevate or collaborate.No two weeks are exactly the same.Essential RequirementsMinimum 12 months' experience working within a Managed Service Provider (MSP)Minimum 2 years' professional IT industry experienceAustralian Citizen or Permanent Resident (PR)Strong Microsoft 365 administration experienceHands‐on Microsoft Intune experienceExperience using PSA and RMM platformsStrong troubleshooting and problem‐solving skillsExcellent written and verbal English communication skillsCurrent Australian driver's licenceAbility to work independently and take ownership of outcomesComfortable working both remotely and onsite with clientsHighly DesirableHaloPSA experienceMicrosoft Entra ID experienceMicrosoft Defender and security experiencePowerShell scripting and automationProject delivery experienceStrong documentation disciplineExperience improving internal processesInterest in AI, automation and efficiency improvementsYou'll Likely Enjoy This Role If YouTake ownership and follow things throughCommunicate well with technical and non‐technical peopleEnjoy learning and improvingStay calm under pressurePrefer solving problems over navigating bureaucracyLike helping people and building trusted relationshipsEnjoy contributing ideas and improving systemsWant to be part of a small team where your input genuinely mattersValue trust, accountability and flexibilityAre looking for stability, responsibility and long‐term contribution within a small teamOur Working EnvironmentWe're a small, experienced team that values professionalism, accountability and common sense.We trust people to manage their responsibilities, communicate openly, and focus on outcomes.You'll work closely with the owners of the business and have direct access to decision‐makers.The role is primarily office and client‐site based during onboarding.
Flexible hybrid arrangements may be available once you're familiar with our clients, systems and service standards.Candidates located within reasonable commuting distance of our Melbourne office will be best suited to the role.A Final NoteWe're not looking for the perfect engineer.We're looking for someone who is reliable, accountable, enjoys helping people, takes pride in their work, and wants to be part of a team that genuinely cares about delivering excellent outcomes for clients.We're growing carefully and sustainably.
If you're looking for meaningful work, genuine responsibility, and a place where your contribution matters, we'd love to hear from you.
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📌 Managed Services Engineer (Victoria)
🏢 WebPal
📍 Victoria