Job Description:The QLD Field Engineer Team Leader plays a critical leadership and operational role, responsible for leading a local team of field engineers across Queensland.
This hands-on role involves delivering high-quality in office and remote technical support while ensuring consistent and reliable field services across St Vincent's facilities.The Team Leader coordinates site visits, rostering, leave, team training, workload allocation, and contingent workforce support.
They will identify resource gaps, initiate sourcing and onboarding of contingent workers for project or peak workload coverage, and oversee their day-to-day delivery and safe offboarding.As a working technical lead, they remain "on the tools", actively working as a senior technician, providing support for end user devices, printers, mobile devices, telephony, and network or infrastructure issues.This role acts as a key escalation point for urgent technical issues, including after-hours incidents.
They are the first responder for emergency technology support outside of Service Desk hours (weekday 5pm–7am and weekends).
The Team Leader is responsible for guiding their team's development, onboarding, performance reviews, and service improvement initiatives.This is a highly visible customer-facing role requiring technical credibility, strong people skills, and the ability to coordinate and lead under pressure in a clinical 24/7 environment.LEADERSHIP & ACCOUNTABILITYCoordinate daily activities and priorities of the *State* Field Engineering teamActively provide second-level technical support (onsite and remote)Lead team rostering, timecards, out-of-hours/on-call scheduling and coverageEscalate and own major incidents after-hours until resolution or handoverFoster a high-performing, accountable, safety-conscious field support cultureIdentify, onboard, and oversee contingent workers to support project or overflow workPEOPLE LEADERSHIP & DEVELOPMENTMentor, coach, and train junior engineers across clinical and corporate site supportConduct performance reviews and identify development opportunitiesLead team engagement and cross-training initiatives across field support areasSupports recruitment, onboarding,



and performance documentation for direct reports and contingent staff.SERVICE DELIVERY & TECHNICAL SCOPESupport desktop PCs, laptops, mobile devices, printers, telephony, A/V and conferencing peripheralsDeliver and support field activities for network, rack equipment, patching, UPS, cabling, site escortsProvide remote hands support for infrastructure teams and third-party MSPsMaintain availability of spare parts, replacement devices, and onsite toolsCoordinate on-call coverage, incident follow-up, and root cause contributionEnsure field incidents, problems and changes are logged, classified and progressedOPERATIONS AND PLANNINGParticipate in projects as required, including equipment rollouts and site setupContribute to team scheduling, training plans, and technology readiness assessmentsDocument solutions, share knowledge, and maintain asset and configuration dataMonitor and report on KPIs including resolution time, site satisfaction, and ticket backlogSTAKEHOLDER & RELATIONSHIP MANAGEMENTAct as the primary contact for clinical and corporate stakeholders at *State* facilitiesLiaise with vendors and MSPs to resolve site issues and coordinate planned worksBuild effective working relationships with Site Executives, Nursing and Facility TeamsINNOVATION AND IMPROVEMENTIdentify improvement opportunities in workflows, tools, and asset utilisationContribute to field service uplift planning and service maturity activitiesShare insights into recurring issues or high-impact service areasINCIDENT MANAGEMENTActs as Incident Management Lead (IML) during rostered periods,



ensuring high-priority technical disruptions are managed with urgency and clinical awareness.Coordinates real-time incident response and communication with stakeholders.ON-CALL & CLINICAL TECH RESPONSIBILITIESServe as first escalation point for after-hours emergency support.Respond to life-critical system disruptions with clinical awareness and urgency.Participate in the national on-call roster and marquee events.Experience, Knowledge, Skills, Abilities, Personal AttributesEssentialMinimum 5 years' experience in desktop, infrastructure, or field engineering supportDemonstrated experience leading or coordinating site-based technical support teamsExcellent troubleshooting skills across desktop, telephony, peripheral, and network hardwareConfident providing high-quality customer support in a healthcare or mission-critical settingProven experience supporting Windows devices, mobile platforms, and basic infrastructure tasksDemonstrated ability to manage competing priorities and coordinate distributed teamsExperience overseeing third-party vendors or contingent workersStrong verbal and written communication skillsDemonstrated capability to support 24/7 operations in a healthcare or mission-critical environment.DesirableMicrosoft certifications or equivalent industry qualifications.Healthcare or aged care industry experienceExperience using ITSM platformsFamiliarity with ITIL-based support models and processesExperience participating in major incident response or after-hours technical supportExposure to AV, nurse call, and network rack/cabling equipmentMinimum Education RequirementsEssentialCertificate IV in Information Technology or equivalent hands-on experienceCurrent Australian Driver's Licence (requirement for travel to facilities)ITIL v4 FoundationDesirableRelevant vendor certifications (e.g., CompTIA A+, MCSA, Microsoft 365 Fundamentals)Closing Date:21 September *******:59pmReconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.For further information, visit about-us/reconciliation or get in contact at ****** Reconciliation Action PlanCode of Conduct:View Code of Conduct
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📌 Qld Field Engineers Team Leader (Brisbane)
🏢 St Vincent's Health Australia
📍 Brisbane