Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
-- Perm Part‐Time | $***** p/h + SuperJoin a trusted national brand where your customer service skills truly make an impact.Our Bundaberg Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration skilled who can hit the ground running and deliver exceptional service to our Automotive Glass customers.If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.About the RoleAs the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.Days: Monday - Friday Hours: 9.00am - 1.00pm Must be flexible to work overtime as requiredYou will be responsible for:Delivering warm, professional face‐to‐face customer serviceSelling of Vehicle Accessory ProductsGreeting customers and visitors with a positive, helpful attitudeManaging phone, email and in‐person enquiriesSupporting the Service Centre Manager with daily operationsUpdating customers on repair lead timesConducting basic repair inspections on vehiclesEducating customers on our full range of servicesScheduling repair bookings and managing workflowIssuing invoices and raising job authoritiesResolving customer concerns and following up queriesAbout YouWe're looking for someone who brings professionalism,



energy and initiative to the team.You will have:Strong customer service experience (face‐to‐face preferred)Excellent verbal and written communication skillsProfessional presentation and a positive attitudeAbility to problem‐solve and create customer‐focused solutionsStrong time management and ability to prioritise in a busy environmentIntermediate–advanced Microsoft Office skillsAdministration experience supporting daily operationsComfortable with sales and confident in educating customers on additional servicesA current driver's licence (essential)Full Australian work rights (essential)Why Join Us?
Supportive, collaborative team cultureOpportunities for growth and developmentCompetitive hourly rateReward & Recognition programsWork with a respected national brandAt O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being.Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company.Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.
Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.Our expertise extends beyond vehicles - since ****, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses.
Our tailored glazing solutions are designed to meet the unique needs of every customer.In **** O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
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📌 Customer Experience Expert (Bundaberg Central)
🏢 O'Brien Group
📍 Bundaberg Central