At Kirby HVAC&R;, we help people build real careers in the refrigeration and air-conditioning industry.
We're proud to support Australia's tradies with the equipment, expertise and service they rely on every day.Part of the global Beijer Ref Group, Kirby is one of Australia's leading HVAC&R; wholesalers.
Our teams work closely with contractors, technicians and businesses across the country to keep industries running.Due to continued growth, we're looking for a Customer Service Representative to join our highly successful team in Preston.
This is a role that you can rely on - a reliable role in a growing business that offers plenty of opportunity to further your career.If you enjoy helping customers, learning new skills and being part of a team that backs each other - this could be the opportunity for you.At Kirby, we invest in our people and create opportunities for those who want to grow.
When you join our team, you'll enjoy:Competitive salary + superOvertime and call-out opportunities to boost your earningsIncentive programs that reward team successStructured training to build your knowledgeOpportunities to work across other branches and broaden your experienceSalary packaging, novated leasing and Maxxia rewardsGenerous paid parental leaveA supportive team culture where everyone pitches in and has each other's backsAccess to experienced technical leadersThe stability and global opportunities of the Beijer Ref GroupAbout the roleThis is a secure, full-time Monday–Friday role,



with optional weekend work available across the branch network.Reporting to the Branch Manager, you will:Deliver exceptional counter and internal sales service to trade customersBuild strong relationships with local tradies and national account techniciansIdentify customer needs and help find the right solutionsAssist with stock management and inventory controlSupport warehouse operations including picking and packingOperate a forklift (we'll help you obtain your licence and provide training)Maintain a safe, organised workspace in line with WHS standardsWhat we are looking forWe value attitude and team fit just as much as experience.
You'll thrive in this role if you have:A genuine passion for helping customersCustomer service or retail experience (trade or technical environments highly regarded)Strong relationship-building skillsA practical mindset and willingness to learn new technical skillsConfidence communicating with customers and teammatesA forklift licence, or willingness to obtain one (company funded)A strong commitment to safety and teamworkThis is more than a customer service role, it's a pathway into the HVAC&R; wholesale industry, where you'll gain real technical knowledge, build valuable relationships, and develop a long-term career.If you enjoy solving problems, learning new skills and being part of a team that genuinely supports each other - we'd love to hear from you.Please note that the successful applicant will be required to complete a pre-employment medical assessment (including drug and alcohol screening) and a National Police Check.
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📌 Customer Service Representative (Victoria)
🏢 Kirby HVAC&R
📍 Victoria