Make a real impact at AFCA.
Where fairness drives every decision.
Help us deliver world-class, independent complaints resolution for Australians.
As a not-for-profit and progressive financial ombudsman, we're championing positive change.
Achieving our purpose takes progressive thinking, accountability and resilience.
At AFCA, our inclusive leadership values every voice.
We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise.
Flourish in a diverse, caring culture.
Feel the difference of belonging to an organisation intentionally designed to put people first.Job DescriptionHelp build resilience for an organisation that makes a difference.AFCA are seeking an experienced Business Continuity Management Lead to lead and evolve our organisational resilience capability.
This is an exciting prospect for a business continuity, resilience, governance or risk professional who enjoys working across an organisation to strengthen preparedness, support critical decision-making and drive continuous improvement.The opportunityReporting to the Head of Properties, Security and Reslience, you'll be responsible for leading AFCA's Business Continuity Management (BCM) program and ensuring our people, systems and services are prepared to respond effectively during disruption.
You'll play a key role in maintaining and enhancing our organisational resilience framework while partnering with leaders across the business to embed continuity practices and strengthen capability.You'll lead the review, testing, reporting and continuous improvement of AFCA's BCM framework and provide expert guidance during disruption events, supporting activation,



recovery and post-incident review activities.Key responsibilitiesLead the day-to-day operation of AFCA's Business Continuity Management programDrive annual review cycles, training activities, exercises and governance reportingPartner with business leaders to maintain critical business capability plans and recovery arrangementsFacilitate business continuity exercises, scenario testing and playbook reviewsSupport activation and recovery activities during business disruptionsMonitor and report on BCM performance, emerging risks and improvement actionsWork closely with supplier assurance and procurement stakeholders to strengthen critical supplier resiliencePromote BCM awareness and capability across AFCA through practical guidance, training and stakeholder engagement.QualificationsWhat you'll bringWe're looking for a proactive and highly organised professional who can confidently influence stakeholders and drive outcomes across diverse business groups.You'll ideally have:Experience leading business continuity, operational resilience, risk, governance, emergency management, facilities or related programsStrong stakeholder engagement and influencing skillsExcellent written communication and reporting capabilitiesA structured and detail-oriented approach to governance, action tracking and compliance activitiesExperience with business continuity plans, business impact analysis,



resilience exercises or incident response processesThe ability to remain calm, practical and solutions-focused during time-sensitive situationsExperience in financial services, government, professional services, complaints handling or another regulated environment will be highly regarded.Additional InformationGold AWEI Accreditation **** – Recognised for LGBTQ+ workplace inclusion.Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period.We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities.
If you require any accessibility support during the recruitment process, please reach out to our team at (emailprotected) .
We believe fairness starts with people.
That's why we don't use AI or automated tools to screen candidates.
As a result, our processes may take a little longer, and we thank you for your patience.About AFCAThe Australian Financial Complaints Authority (AFCA) was established in **** as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes.
The original team has grown to over **** dedicated professionals.
Since ****, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.AFCA is a **** Circle Back Initiative Employer - we are committed to responding to every applicant.
#J-*****-Ljbffr

📌 Business Continuity Management Lead (New South Wales)
🏢 AFCA
📍 New South Wales