We are seeking an organised and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full-time basis.This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes.
You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service.
This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.Key ResponsibilitiesAct as the first point of contact for clients following handoverCoordinate the 90-day maintenance process, inspections and required tradesMaintain regular communication with clients at key post-handover stagesTrack maintenance requests and follow up to ensure timely completionLiaise with construction teams, trades, suppliers and contractors to resolve issuesMaintain accurate client records, documentation and maintenance updatesCoordinate weekly maintenance meetings and update relevant systemsManage reception, incoming calls, visitors, deliveries and general office administrationPrepare handover folders, client gifts and documentationMaintain office records, databases, keys and vehicle documentationAssist with meetings, events,



toolbox talks and other office activitiesComplete general administrative and ad hoc duties as requiredSkills & ExperienceMinimum 5 years' experience in reception and administrationPrevious customer service experienceStrong organisational and time management skillsExcellent verbal, written and interpersonal communicationHigh attention to detail and a proactive approachConfident using Microsoft Office and/or Google SuiteStrong problem-solving skills and initiativeProfessional presentation and a customer-focused approachAbility to work independently and as part of a teamCurrent NSW Class C Driver Licence and access to a reliable vehicleCert IV in Administration, Customer Service or a related qualification is desirableBenefitsPermanent full-time positionJoin an established residential construction businessVaried role with a robust focus on customer relationshipsSupportive and professional working environmentMonday to Friday, 38-hour working weekOpportunity to work closely with an experienced construction and management teamAbout the CompanyOur client is an established residential construction business with a strong reputation for quality homes and customer service.The team is committed to delivering a positive client experience throughout the building journey, including providing ongoing support following handover.
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📌 Customer Care Coordinator (Nowra)
🏢 Frontline Recruitment Group
📍 Nowra