Based full time in our Penrith office, with travel to properties in the Penrith area and other suburbs as requiredOperational requirement to attend our Katoomba office as wellThe Tenancy Manager is responsible for the delivery of comprehensive, client-focused tenancy and property management services to assist customers to achieve long-term sustainable tenancies with Link Wentworth.
The Tenancy Manager role requires strong people and interpersonal skills to connect and assist our customers with areas of concern regarding their property and housing needs.Key areas of responsibility include:General tenancy and property management dutiesConducting signups of tenancies, including explaining the conditions of tenancy to the customer in accordance with policy and legislationPromoting best practice arrears management by employing early intervention strategies for rental and non-rental arrearsIdentifying and negotiating appropriate support for customers, requiring assistance to sustain tenancies and collaborating with their supportsTaking a customer-centred approach to all tenancy activities and engaging with individuals to identify their housing and lifestyle needs to create inclusive and cohesive communitiesWho we are looking for:The ideal candidate will have:A desire to make an impact and assist customers in relation to their home and housingExperience in community services or similar support fieldsDemonstrated experience or understanding of the social housing sector and the nature of the customers who seek or live in social housing (desirable)Demonstrated knowledge of policy and legislation applying to residential tenancy management (desirable)Demonstrated understanding of effective arrears management practices (desirable)Good negotiation and conflict resolution skills, with the ability to liaise with a number of stakeholders including customers from diverse backgroundsAbility to develop and maintain effective partnerships with identified support agencies and community servicesEmpathy and compassion for others who face disadvantageYou will also need:A current driver's licence valid in the state of NSWWillingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directionsA valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link WentworthA compliant NDIS Worker Screening Check to the satisfaction of Link WentworthWho are we and why should you join us?
Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney.
With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.Link Wentworth offers staff:A strong culture of collaborative teamwork, individual empowerment, and customer-centred service deliveryStrong focus on internal staff career development and opportunitiesOptions for adaptable work arrangementsAttractive leave options including ability to purchase up to two (2) weeks additional annual leave per yearA competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packagingMeaningful and fulfilling employment, improving the lives of others every single day
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📌 Community Services - Housing (New South Wales)
🏢 Link Wentworth
📍 New South Wales