Location: Wollongong Trade Service CentreJob Category: Customer ServiceAusreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry.
We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders.
We are known for:Our agility to provide superior service and support to our customers through our extensive Service Centre Network; andBeing at the forefront of innovative steel reinforcement solutions and technology.Ausreo is committed to providing an inclusive and cooperative environment for our employees.
Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations.
This is evidenced in our mission to:Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo's Safety First' culture;Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.Job DescriptionDutiesProvide excellence in customer service and manage the customer journeyWelcome new and existing customers into showrooms with face-to-face sellingActively promote Ausreo's products to generate sales and process ordersHandle merchandising,



stock replenishment and warehouse stock controlGenerate quotations and engage with e-commerce and social mediaManage Service Centre operations and coordinate production with factory staffTroubleshoot enquiries via phone and email efficientlyCoordinate logistics including transport and deliveriesCommunicate effectively with stakeholders and manage difficult customersSkills & experienceStrong verbal and written communication skillsPrevious retail, hardware, or trade environment experience highly regardedSteel industry experience advantageous but not essentialFace-to-face selling skills with entrepreneurial spiritHighly organised with excellent multitasking and attention to detailStrong computer skills and ability to learn new systems quicklyTeam player who can also work independently under pressureCulture People enjoy working in this team because we're committed to building an inclusive and diverse workforce with a 'Safety First' culture.
You'll be part of the Ausreo family with opportunities for career development and progression in a energetic, collaborative environment that embraces the strengths and differences of our people.Highly attractive base salary package with monthly cash incentivesCareer development and progression opportunitiesDynamic team workplace with job satisfactionPart of Australia's leading independent concrete reinforcing companyRapid growth company with achievable performance targetsSuccessful candidates must have Australian Citizenship or legal Work Rights and complete pre-employment medical assessment and National Police Check.
We strongly encourage applications from diverse groups including Aboriginal and Torres Strait Islander people and people with disability.
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📌 Customer Service Officer - Wollongong
🏢 Ausreo
📍 Wollongong