Working within the Study Hub environment, you will provide day-to-day, student-facing support and help create a welcoming, inclusive and supportive environment for students.Key responsibilities include:Providing introductory academic and study support to studentsAssisting students with assignments, study strategies and organisational skillsSupporting students to navigate university systems, processes and servicesProviding digital literacy assistance and support with online learning platforms and academic technologiesAssisting students with online research tools and the ethical use of AISupporting students who may be first in their family to attend university or unfamiliar with higher educationProviding initial triage and referring students to appropriate wellbeing or specialist services when requiredMaintaining accurate student support records using spreadsheets or CRM systemsSupporting workshops, information sessions and student engagement activitiesAssisting with promoting Study Hub activities and building student engagementSupporting networking and peer initiatives that foster a sense of community within the Study HubContributing to a welcoming and inclusive study environment that supports student success and wellbeingWorking in accordance with relevant University policies, procedures, confidentiality requirements and higher education legislationAbout YouWe're looking for a confident and student-focused learning support professional who enjoys working directly with students and can provide practical guidance in a welcoming and inclusive environment.You'll bring:Experience in student support, learning support, academic support, higher education,



adult learning or a similar environmentStrong communication and interpersonal skills, with the ability to build rapport with a diverse range of studentsConfidence providing introductory academic, study and organisational supportStrong digital literacy and confidence navigating online learning platforms and university systemsThe ability to explain information clearly and support students who may be unfamiliar with higher educationStrong judgement and the ability to recognise when students require referral to specialist or wellbeing servicesThe ability to work independently and confidently in a student-facing environmentStrong organisational skills and attention to detailA team-oriented and inclusive approach to supporting students and contributing to Study Hub activitiesPrevious experience in student support, learning support, academic support, higher education, adult learning or a closely related environmentDemonstrated ability to provide practical study, learning or digital support to students or learnersStrong communication and interpersonal skillsConfidence working independently in a student-facing environmentStrong digital literacy and ability to navigate online systems and platformsAvailability to work on-site at the Broadmeadows and/or Epping Study HubsWhat's on OfferCasual opportunity through to the end of semesterPotential for further casual work during future busy periodsOn-site, student-facing environmentOpportunity to support students and contribute to their university experienceWork within a supportive and inclusive Study Hub environmentOpportunity to make a meaningful contribution to student success
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📌 Learning Support Advisor (Victoria)
🏢 Dixon Appointments
📍 Victoria