Blend customer care with consultative sales and autonomously manage engagementWell-established clinic with supportive team and real development opportunitiesSMAART Recruitment is once again partnering with a well-established medical hair centre to find aClient Retention & Growth Specialist to join their team in Brisbane.This is a consultative sales roleoffering the opportunity to work autonomously while playing a key role in guiding patients through their treatment journey.This position is a combination of customer service, account management and consultative sales.
You'll take ownership of your patients, supporting them across their treatment journey while driving retention, re-enrolment and overall clinic growth.About the role & responsibilities:Managing and nurturing existing patients throughout their treatment journeyConducting progress reviews and guiding next stepsDriving re-enrolments and ongoing engagementOwning follow-ups, conversions, and outcomesSupporting day-to-day clinic operations (CRM, payments, scheduling)Why this role?
Permanent part time position offering work-life balance with a consistent Tuesday-Saturday scheduleWeekdays 9:00am to 7:00pm and Saturday 9:00 am to 2:00 pm$60,000 + Super1% commission on clinic sales OTE $90kQuarterly performance incentivesAn autonomous position, work independently and take ownership of your roleOngoing training and real career development to a senior sales roleOpportunity to train as a Trichologist through a fully funded internal program post probationAbout you:Experience in consultative sales, retention or customer serviceYou are adaptable and able to balance empathy with commercial outcomesClear, confident and engaging communication skillsAble to build rapport and trustHigh E.I. and great at offering guidance in sensitive conversationsIf you're looking for a role where you can own your space, build strong relationships, and grow your career, we'd love to hear from you.
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