Technical Support (BMS & Controls) | SydneyTechnical Support | BMS & ControlsLocation: Sydney, NSWWhat's on OfferSenior technical opportunity with a global HVAC/R technology businessCareer progression opportunity beyond traditional refrigeration service workTransition from hands-on field work into a specialised technical support role while leveraging your refrigeration expertiseWork across commercial refrigeration, controls, monitoring, connectivity and BMSDevelop specialist knowledge in advanced refrigeration control technologies and connected systemsMix of technical support, commissioning, configuration, troubleshooting, warranty, training and customer interactionStrong exposure to commercial CO2 refrigeration systemsBecome a key technical contact for customers, providing technical guidance and problem-solving supportCollaborate with international technical, R&D;, Quality, Sales and Service teamsPrimarily office-based, with occasional customer site visits requiredOpportunity to grow with an expanding technical service functionAbout the Business:You'll join a global technology business specialising in advanced solutions for the HVAC and refrigeration industries, with a strong focus on controls, monitoring, connectivity and energy‐efficient systems.The Australian operation supports customers across the local market while working closely with international technical and R&D; teams to deliver innovative solutions, technical support and after‐sales service.This is a technically focused environment where you'll have access to international expertise and evolving technologies, giving you the opportunity to build specialist knowledge across refrigeration controls, BMS, monitoring and connected systems.About the Role:Ready to take your refrigeration and HVAC expertise beyond the tools?
This is an opportunity for an experienced Refrigeration Mechanic or HVAC/R Technician to transition into a more specialised technical support role while continuing to use the hands‐on industry knowledge and technical expertise you've built throughout your career.You'll become a key technical contact for customers,



providing support across commercial refrigeration, control systems, monitoring platforms and BMS.
You'll help customers troubleshoot issues, configure solutions, support commissioning activities and get the most from their systems.The role combines technical problem‐solving with customer interaction and offers exposure to a broad range of activities, including technical support, commissioning, configuration, troubleshooting, warranty assessment, system integration and customer training.The role is primarily office‐based, with occasional customer site visits required.Key ResponsibilitiesProvide technical support via phone, email, remote access and occasional customer site visitsSupport commissioning, configuration and troubleshooting of control and monitoring solutionsTroubleshoot commercial refrigeration control systems, including CO2 applicationsAssist customers with product selection and application supportProvide after‐sales technical support and warranty assistanceConduct warranty assessments and root cause analysisDevelop and maintain supervisory graphics, BMS layouts and monitoring configurationsSupport integration of refrigeration controls with BMS and communication networksDeliver customer training and technical presentationsAssist with pre‐configuration activities and system preparationCoordinate with international HQ, R&D;, Quality, Sales and Service teams to resolve technical issuesMaintain accurate technical documentation and service recordsAttend customer sites when required to support commissioning, troubleshooting and technical serviceAbout You To be successful,



you'll have:Certificate III in Air Conditioning & Refrigeration or equivalent HVAC/R qualificationQualified Refrigeration Mechanic or HVAC/R Engineering backgroundMinimum 4 years' experience within the HVAC and refrigeration industryStrong understanding of commercial refrigeration, particularly CO2 systemsExperience with refrigeration controls, monitoring or supervisory systemsStrong knowledge of BMS, communication networks and control system integrationStrong technical troubleshooting, analytical and problem‐solving capabilityAdvanced proficiency with Microsoft 365 applicationsConfidence working with technical drawings and documentationStrong verbal and written communication skillsStrong customer service focus and professionalismAbility to work independently while collaborating effectively with technical and commercial teamsA proactive mindset and willingness to learn current products, software tools and technologiesExperience with Java and/or HTML scripting would be advantageousWhy Join?
This is an opportunity to take the next step in your HVAC/R career and move beyond traditional refrigeration service work.You can leverage your existing hands‐on refrigeration knowledge while developing specialist expertise across controls, BMS, monitoring, connectivity and technical support.You'll become an important technical resource for customers and internal teams, working across everything from configuration and commissioning through to troubleshooting, warranty assessment, system integration and training.For an experienced Refrigeration Mechanic or HVAC/R Technician looking to move into a more specialised technical role without leaving the industry knowledge behind, this is an opportunity to build a broader and more technical career.Sydney-based candidates are preferred, with Melbourne and Brisbane candidates also considered.Additional informationSenior technical role with a global HVAC/R technology businessMove beyond traditional refrigeration service into technical support, controls aSydney preferred, with Melbourne and Brisbane candidates also considered
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📌 Technical Support (Bms & Controls) | Sydney (New South Wales)
🏢 Katz Recruitment
📍 New South Wales