As a Residential Activations Consultant, you will be responsible for managing residential service activations from enquiry through to completion.
This includes handling activation-related calls, managing fallout scenarios, and working proactively to resolve issues that may impact customer go-live dates.
The role requires strong attention to detail, clear communication, and the ability to confidently manage multiple tasks while maintaining a high standard of customer experience.
At Aussie Broadband we believe difference is something to celebrate.
Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.
As a proud Equal Prospect Employer, supporting and celebrating difference is just one way that we demonstrate our value of Be positive to people everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Founded in regional Victoria almost 20 years ago, we are local from the ground up.
What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!
Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.




- We have been named one of the top employers in Australia by HRD magazine.26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile servicesDay to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many moreCelebrating you!
With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across AustraliaLet's talk about youManage inbound activation-related customer enquiriesOwn activation fallout cases end-to-end, ensuring timely resolutionProactively identify and resolve issues impacting activationsClearly communicate timelines, next steps, and outcomes to customersLiaise with internal teams to progress and resolve activation issuesMaintain accurate case notes and documentationEscalate issues appropriately when required, following defined processesContribute to improved activation efficiency and reduced reworkSupport a consistent, confident,



and professional customer experienceStrong customer service and communication skills (verbal and written)Ability to manage complex or unclear scenarios with confidenceProven problem-solving capability and sound judgementStrong organisational skills and attention to detailAbility to manage competing priorities in a fast-paced environmentConfidence working across systems and managing case documentationComfortable taking ownership and accountability for outcomesExperience in Customer Service, Service Delivery, or Activations preferredExperience handling escalations or complex customer cases is desirableFamiliarity with activation, provisioning, or service-based workflows is an advantageIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Aussie Broadband is an Australian operated telecommunications company that was formed in **** and is based in Morwell Victoria, Australia.
The company's main focus is nbnTM (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.
As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.
The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.
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📌 Residential Activations Consultant (Traralgon)
🏢 Aussie Broadband
📍 Traralgon