Infinity Support Services Australia Pty Ltd.
– Werribee VICThis role provides expert leadership and oversight of the organisation's Incident Management System in accordance with NDIS Commission requirements.
You will support the Clinical & Practice Manager in ensuring all incidents are appropriately identified, documented, escalated, investigated, and closed within required legislative and organisational timeframes.
You will act as a key escalation point for serious, complex, high‐risk, and reportable incidents, provide strategic oversight regarding incident management performance, and promote a proactive organisational culture focused on participant safety, reporting, learning, and accountability.Key responsibilitiesSupport the Clinical & Practice Manager in leading and overseeing the organisation's Incident Management System in accordance with NDIS Commission requirementsEnsure all incidents are appropriately identified, documented, escalated, investigated, and closed within required legislative and organisational timeframesProvide expert guidance regarding incident classification, risk assessment, escalation pathways, and response strategiesAct as a key escalation point for responsible, complex, high‐risk,



and reportable incidents and provide timely advice to the Clinical & Practice ManagerProvide regular incident governance reports to the Clinical & Practice Manager and Executive Leadership TeamEnsure compliance with all NDIS Incident Management and Reportable Incident requirementsLead or oversee incident investigations ensuring they are thorough, objective, person‐centred, and completed within required timeframesApply recognised investigation methodologies, including Root Cause Analysis (RCA), to identify contributing factors and systemic issuesDesign and deliver training programs relating to incident management, safeguarding practices, duty of care, restrictive practices, and risk managementDevelop and maintain incident reporting dashboards, performance reports, and organisational Key Performance Indicators (KPIs)About youExpert knowledge of incident management systems and NDIS Commission requirementsExperience in leading incident investigations and applying Root Cause Analysis methodologiesKnowledge of safeguarding practices, duty of care, and restrictive practicesAbility to provide strategic oversight and assurance regarding incident management performance and compliance obligationsExperience in developing and delivering training programsStrong stakeholder engagement and communication skillsAbility to analyse incident data and identify trends and emerging risksExperience in quality assurance, audits, and continuous improvement initiatives
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📌 Practice Lead – Incident Management (Victoria)
🏢 Infinity Support Services Australia
📍 Victoria