Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto
At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne.
As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.
Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to deliver personal and enriching experiences.
If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Front Office team.
Your Day to Day
As an Assistant Front Office Manager, you'll support the leadership of the Front Office team, ensuring exceptional guest experiences while driving operational excellence across Front Desk, Concierge, and Night Audit functions.
Lead and support the Front Desk, Concierge, and Night teams to deliver seamless and personalised guest experiences
Ensure guest satisfaction remains the highest priority, responding to feedback and resolving concerns professionally
Recognise IHG One Rewards members, VIPs, and returning guests to enhance their stay experience
Assist in driving guest satisfaction and departmental performance through coaching, quality initiatives, and continuous improvement
Support roster preparation and day-to-day workforce planning in line with business demands
Monitor room inventory, occupancy, and operational performance to maximise revenue opportunities
Work closely with Housekeeping and other departments to ensure a consistent and exceptional guest experience
Maintain Front Office policies, procedures, and brand standards across all shifts
Assist with departmental reporting,



forecasting, and operational administration
Coach, develop, and support team members through training, feedback, and performance conversations
Support onboarding and induction activities for new colleagues
Complete ad-hoc duties as required to support the successful operation of the hotel
What We Need From You
Bachelor's degree, diploma, or equivalent qualification in Hotel Management, Business Administration, or a related field is highly regarded
Significant experience in Front Office, Guest Services, or Hotel Operations, including leadership or management experience
A passion for hospitality and delivering exceptional guest experiences
Strong leadership skills with the ability to inspire, coach, and develop teams
Excellent verbal and written communication skills
Strong problem-solving, organisational, and decision-making abilities
Ability to build and manage effective relationships across teams and departments
Sound understanding of Front Office operations, revenue management principles, and guest service standards
Experience using hotel property management systems and Microsoft Office applications
Strong attention to detail and ability to analyse operational reports and performance data
Additional language skills are highly regarded
Flexibility to work a rotating roster, including weekends, evenings, and public holidays as required
Must have the legal right to live and work in Australia
What We Offer
Paid Birthday Leave
Enhanced parental leave program
Proactive paid wellness and mental health days
Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
An immense colleague discounts platform for all your favourite brands and retailers
Ongoing learning and development opportunities to support your growth opportunities within IHG
Transfer of entitlements as you move and grow within the IHG family
We are proud to be InterContinental Melbourne The Rialto and proud to be IHG, and we know you will be too.
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📌 Assistant Front Office Manager | Full Time | Intercontinental Melbourne Therialto
🏢 IHG Hotels & Resorts
📍 Melbourne