Omni-Channel Service Lead, Ai-Enabled Digital Support (New South Wales)

Omni-Channel Service Lead, Ai-Enabled Digital Support (New South Wales)

25 Aug
|
RACV
|
New South Wales

25 Aug

RACV

New South Wales

Job Description
RACV Limited is seeking a digitally minded Omni Services Team Lead to guide real-time member support across live chat, messaging, social, and email.
You will shape the omnichannel strategy, lift digital capability and ensure high‐quality service in an AI‐enabled environment.
You will lead a high‐performing team, drive rapid improvements, and balance delivery with risk and compliance while coaching staff through change and current technologies.
#J-*****-Ljbffr

📌 Omni-Channel Service Lead, Ai-Enabled Digital Support (New South Wales)
🏢 RACV
📍 New South Wales

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