You've probably reached the point where simply closing tickets isn't enough anymore.You know how to solve technical issues and support users.
What you're looking for now is more ownership.
The opportunity to become a trusted technology presence, build relationships with stakeholders and see the impact of your work beyond a service desk queue.You're already the person people rely on when things get difficult.
This role gives you the opportunity to take broader ownership within an environment where reliable technology genuinely matters.Why This Role ExistsA large national not-for-profit healthcare organisation is continuing to reshape how technology support is delivered across Australia.The focus is moving toward a more accountable, visible and relationship-driven service model, with technology teams working closer to the clinicians, operational teams and stakeholders who depend on them every day.This 6-month fixed-term position will provide an important technology presence across the organisation's South Australian healthcare environment.The RoleYou'll become a trusted point of contact for technology services while also supporting other healthcare locations across Adelaide and South Australia as required.This isn't a role where you simply respond to tickets and move on.You'll take ownership of incidents through to resolution, build relationships with local stakeholders, identify recurring issues, coordinate vendors and work with broader technology teams to maintain reliable services.Your day could involve anything from executive and endpoint support through to Microsoft 365 troubleshooting, networking and Wi-Fi issues, infrastructure incidents, onboarding, escalations and service improvement.Success will be measured by ownership, responsiveness,



stakeholder trust and service outcomes.This is a healthcare environment where technology reliability matters.You'll work across an workplace that includes:Microsoft 365 and AzureNetworking, Wi-Fi, DNS and DHCPEndpoint and desktop supportIncident and problem managementService improvement initiativesThere is hybrid flexibility, but this is not a work-from-home-first role.Being visible and accessible to the people you support is an important part of the position.
You'll regularly spend time within operational healthcare environments, building relationships and understanding what is happening on the ground.What You'll BringExperience supporting ICT environments within complex organisationsStrong Level 2 troubleshooting and incident management capabilityConfidence taking technical issues through to resolutionExposure to Microsoft technologies, networking and infrastructure supportStrong stakeholder and communication skillsA genuine ownership mentalityComfort working autonomously while remaining highly collaborativeITIL knowledge and broader service delivery awarenessWillingness to travel between healthcare sites when requiredHealthcare experience would be beneficial, but it isn't essential.More important is your ability to take ownership, communicate well and understand that sometimes the right response is simply to get involved and solve the problem.This Role Is Not For You If...You're looking for a pure Level 3 engineering position, want to avoid end-user engagement, prefer project work only or require a heavily work-from-home environment.This role suits someone who enjoys being visible, building relationships, solving problems and taking responsibility for the technology experience of the people they support.
#J-*****-Ljbffr

📌 Senior Service Delivery Analyst (Adelaide)
🏢 @
📍 Adelaide