Lead a local team of field engineers across QueenslandDeliver in office and remote technical support across St Vincent's facilitiesCoordinate site visits, rostering, leave, team training, workload allocation, and contingent workforce supportIdentify resource gaps and manage sourcing, onboarding, delivery, and offboarding of contingent workersProvide senior hands-on technical support for end-user devices, printers, mobile devices, telephony, and network or infrastructure issuesAct as an escalation point and first responder for urgent and after-hours technical incidentsCoordinate daily activities, priorities, timecards, on-call scheduling, and coverageLead major incidents after hours through resolution or handoverMentor, coach, train, onboard, and conduct performance reviews for engineers and contingent staffSupport desktop PCs, laptops, mobile devices, printers, telephony, A/V, and conferencing peripheralsDeliver field activities involving networks, rack equipment, patching, UPS, cabling, and site escortsProvide remote hands support for infrastructure teams and third-party MSPsMaintain spare parts, replacement devices, and onsite toolsLog, classify, progress, and follow up field incidents, problems, and changesParticipate in equipment rollout and site setup projectsDocument solutions, share knowledge, and maintain asset and configuration dataMonitor and report KPIs including resolution time, site satisfaction, and ticket backlogLiaise with clinical and corporate stakeholders, vendors, and MSPsContribute to workflow, tool, asset utilisation, field service uplift,



and service maturity improvementsAct as Incident Management Lead during rostered periods and coordinate real-time incident response and stakeholder communicationRespond to life-critical system disruptions with clinical awarenessParticipate in the national on-call roster and marquee eventsRequirementsMinimum 5 years' experience in desktop, infrastructure, or field engineering supportDemonstrated experience leading or coordinating site-based technical support teamsExcellent troubleshooting skills across desktop, telephony, peripheral, and network hardwareCustomer support experience in a healthcare or mission-critical settingExperience supporting Windows devices, mobile platforms, and basic infrastructure tasksAbility to manage competing priorities and coordinate distributed teamsExperience overseeing third-party vendors or contingent workersStrong verbal and written communication skillsCapability to support 24/7 operations in a healthcare or mission-critical environmentCertificate IV in Information Technology or equivalent hands-on experienceCurrent Australian Driver's Licence required for travel to facilitiesITIL v4 FoundationDesirable: Microsoft certifications or equivalent industry qualificationsDesirable: Healthcare or aged care industry experienceDesirable:



Experience using ITSM platformsDesirable: Familiarity with ITIL-based support models and processesDesirable: Experience participating in major incident response or after-hours technical supportDesirable: Exposure to AV, nurse call, and network rack/cabling equipmentDesirable: Relevant vendor certifications (e.g., CompTIA A+, MCSA, Microsoft 365 Fundamentals)Core CompetenciesDemonstrates extensive experience in leading technical support teams, providing hands-on support for desktop and infrastructure issues, and managing incident response in healthcare environments.
Proficient in coordinating resources, mentoring staff, and ensuring operational excellence in mission‐critical settings.Highest-signal resume keywordsTechnical Support LeadershipIncident ManagementWindows Device SupportCustomer Support in HealthcareITIL v4 FoundationATS Optimization KeywordsHard SkillsDesktop SupportInfrastructure SupportNetwork TroubleshootingTelephony SupportPeripheral SupportField EngineeringIncident ResponseResource ManagementKPI MonitoringConfiguration ManagementSoft SkillsStrong Communication SkillsTeam CoordinationMentoring and CoachingProblem‐SolvingPrioritizationCertifications & QualificationsCertificate IV in Information TechnologyITIL v4 FoundationCompTIA A+MCSAMicrosoft 365 FundamentalsIndustry KeywordsHealthcareMission-Critical SupportContingent Workforce ManagementField Service UpliftTechnical Support TeamsTools & TechnologiesITSM PlatformsAV EquipmentNurse Call SystemsNetwork Rack EquipmentCabling Tools
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📌 Field Engineers Team Leader (Brisbane)
🏢 Jobtailor
📍 Brisbane