Our client is a well-recognised global leader in diagnostic and healthcare services.
Technology plays a major part in enabling the delivery of our clients services at a clinical and non-clinical level.
This is a agile and compelling environment where innovation and service excellence come together.The IT Services Manager is a key and critical role, delivering across multi-site operations.
As a natural leader, you will provide guidance and oversight to a team supporting Desktop, EUC and Site support activities.
Leveraging your relationship management skills, you'll engage with a range of internal stakeholders, build trusted partnerships and delivering a reliable service to the end user.Defining the operating rhythm, setting expectations and leading the team to deliver service excellenceOverseeing the team to deliver hard and soft IT services including Desktop Support and EUC support across multi-site locationsManaging key operational performance metrics and SLAs, with reporting up to the Head of Service DeliveryFacilitating the seamless delivery of workplace technology initiativesFostering positive and collaborative working relationships with key stakeholders (clinical and non-clinical), acting as the escalation pointOperating with a continuous improvement mindset,



contributing to initiatives and processes that enhance the user experienceManaging the planning, acquisition, maintenance and renewal of technology infrastructure assetsIT Vendor ManagementSignificant experience coming from an IT Service Management role working across the full lifecycleExperience supporting technology services across complex environmentsThe ability to build relationships, adept at cultivating productive partnerships and aligning technology services with user needsA people focused leaderships style, empowering and building the capability of their through collaboration and coaching, fostering a culture of accountability, continuous improvement and service excellenceTechnical expertise in a MS operating environment as well as EUC and hardware/workplace technologiesITIL service management knowledgeSound experience with ticketing systemsYou'll be part of a connected national team of leaders, with your efforts and those of your team contributing to broader business objectives.
It's a unique blend of people leadership and IT service management.This is a role which requires on-site presence and the ability to work across predominately Perth metro based locations.
Your main base will be Osborne Park.
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📌 It Services Manager (Perth)
🏢 @
📍 Perth