Salary on offer $70K plus SuperBased in the CBD - Close to public transportVaried role - Collections, queries and invoicingIf you enjoy a role that blends collections, billing accuracy, and customer support, this opportunity offers the perfect mix.
Join a buzzing, collaborative Melbourne team where you'll take ownership of customer accounts, resolve billing issues, and keep payments on track — all while delivering exceptional service.This role suits someone who thrives in a fast-paced workplace, enjoys problem-solving, and is confident navigating financial conversations with customers.What You'll Be DoingCollections activity - contacting customers with overdue accounts, arranging payments, and negotiating practical solutionsBilling support - managing customer billing queries with accuracy and a proactive approachDispute resolution - investigating discrepancies and professionally managing customer concernsAccount actions - administering payment extensions, suspensions,
and service disconnections in line with policyRecord management - maintaining accurate billing transactions, customer interactions, and payment historiesRisk escalation - identifying and escalating high-risk accounts for reviewCustomer solutions - offering practical payment options that support customers in meeting commitmentsProcess improvement - collaborating with internal teams to refine billing processes and strengthen collections efficiencyWhat We're Looking ForCollections or billing experience - 1-2 years in a similar roleStrong communication - confident handling difficult conversations with professionalismNegotiation skills - ability to secure payment arrangements while maintaining rapportAttention to detail - accurate record-keeping and billing oversightCRM proficiency - comfortable navigating customer systemsCustomer-centric mindset - committed to finding solutions that work for both customer and company
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