Scheduling Support Officer
Permanent Full time position | Monday to Friday
Sydney Metro office location | Hybrid Working arrangements
Salary packaging which can increase your take-home pay
We all want to be part of something bigger than ourselves.
And with us, you can be part of an organisation that truly makes a difference.
Here's how.
Your Role
As a BaptistCare Scheduling Support Officer you will support our Service Schedulers to arrange services that meet our customer needs.
You will work closely with our customers, our Service Schedulers and our care workers to ensure service requests and changes are clearly communicated.
You will assist our Service Schedulers with administrative functions that facilitate effective care worker rosters and payroll processes.
The role will be hybrid, working from home and with a minimum of 1-2 days per week working at a local home care office in Kellyville.
Working hours are 8.30am to 4.30pm Monday to Friday.
Key Responsibilities
Team Support:
Be the first point of contact for client service requests, ensuring our customers receive the best care possible.
Work closely with schedulers and care facilitators to ensure data accuracy and foster a team culture where everyone feels valued and respected.
Scheduling Duties
Plan and organize care worker rosters to meet customer needs efficiently.
Manage the Scheduling Inbox, handle incoming calls, and maintain client communications with timely precision.
Exceptional Customer Service
Deliver exceptional service by treating customers with respect, understanding their diverse needs, and responding with clarity and compassion.
Your empathetic approach will ensure a positive experience for every customer.
Key Requirements
Experience in scheduling or workforce rostering, and knowledge of Home Care programs,



will be highly valued and will enhance your ability to excel in this role.
At least one-year minimum knowledge and experience in an administrative role
Demonstrate an understanding and appreciation of BaptistCare's Christian identity and promote the organisation's values through interactions at work
High attention to detail and excellent organisational skills
Excellent customer service and relationship management skills
Excellent written and verbal communication skills
Advanced computer skills
Excellent problem solving and time management skills
Ability to make decisions under pressure
Flexibility -you may be required to participate in an after-hours on-call roster
Benefits to support your wellbeing and growth opportunities:
Salary packaging which can increase your take-home pay + novated leasing options + meal and entertainment card
Company mobile phone and laptop
Access to in-house and online training programs
Supportive, positive team environment
Access to family friendly benefits like our counselling support and wellness programs
About Us
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years.
We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life's challenges can make our world feel smaller.
With the right people alongside us, it can feel more connected, supported and hopeful again.
That's what we work towards every day - enriching lives through communities of care.
Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
BaptistCare – Inspired by Jesus to champion care for all.
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📌 Scheduling Support Officer (New South Wales)
🏢 BaptistCare NSW & ACT
📍 New South Wales