Job Description
Key Holders assist Management team in leading the store's selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high-performance selling culture with the team and achieve store sales goals. They live our values and repres ent the brand in their behaviors.
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Role and Responsibilities
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In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
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Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviors
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Support the Management team in retention by creating and promoting a safe, positive work workplace, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
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Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customer
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Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
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Promote and display teamwork across all zones to ensure the customer's journey is seamless
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Manage and resolve customer relations issues
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Assist Management team in creating /communicating action plans that optimize results,



execute operational activities and control payroll budget and expenses
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Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
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Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
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Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
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Ensure replenishment processes are efficient, and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
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Lead with professionalism and behaviors guided by the company values
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Qualifications
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Ability to foster an environment of exceptional customer service and optimize the Company selling model
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Ability to effectively delegate, follow up and communicate with all levels of the organization
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Ability to coach, develop and partner with Management team on performance management
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Business acumen with strong strategic and analytical skills
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Previous management or supervisory experience
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Schedule flexibility to include evenings, weekends and holidays
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Ability to manage complex and competing priorities through time management and organizational skills
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Professional demeanor that reinforces brand and company standards
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📌 Keyholder (Hobart)
🏢 La Senza
📍 Hobart