Job Description
The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.
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The position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires solid communication skills, sound problem-solving abilities, and a commitment to delivering high-quality customer service.
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Primary Duties:
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Provide ICT support for hardware, software, network, account and device issues.
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Triage, resolve and elevate service requests and incidents in line with service levels.
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Administer user accounts, systems, devices, software and ICT asset records.
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Support ICT projects, upgrades, testing, rollouts and implementation activities.
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Prepare and update ICT procedures, user guides and knowledge articles.
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Liaise with staff,
vendors and service providers to support ICT service delivery.
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Identify recurring issues and contribute to service and process improvements.
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Support cyber security controls, patching, access management and incident reporting.
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As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based
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Location and Contract Term: This role is ACT based. Initial 3 month contract with 1x3- month contract extension options pending budget and delegate approval.
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Security Requirements: Applicants must be Australian Citizens and hold a baseline security clearance.
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Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
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Applications close 9am 31 August.
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