Job Description
Public Sector People are working with a Queensland Government organisation to recruit anAO3 Administration Officer. This role is ideal for an experienced customer service professional who enjoys working directly with the public, providing clear information and navigating a range of enquiries in a regulatory environment.
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As the Customer Service Officer, you will act as a key first point of contact for customers accessing face-to-face services. You will provide accurate information and guidance across a range of enquiries, helping customers understand relevant processes, procedures and service requirements.
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This is a casual temporary role for 4 weeks from 21st Sep to 16th Oct, you will work full time hours for the 4 weeks.
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Key responsibilities
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Provide high-quality face-to-face customer service, information and advice across a range of enquiries.
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Assist customers to understand relevant legislation, policies, procedures, services and application processes.
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Respond to general enquiries and assist customers with regulatory, licensing, compliance and dispute-related matters.
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Undertake front counter duties and provide administrative support to the wider regional team.
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Process, collate and maintain information across multiple systems, databases and applications.
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Maintain up-to-date knowledge of services, policies and procedures through ongoing training and quality assurance activities.
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Build positive relationships with internal and external stakeholders.
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Participate in community awareness, educational and stakeholder engagement activities where required.
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Provide professional and respectful service when dealing with challenging or sensitive customer interactions.
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Contribute to team initiatives, continuous improvement activities and the effective operation of the regional service centre.
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About The Role:
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Public Sector People are working with a Queensland Government organisation to recruit anAO3 Administration Officer. This role is ideal for an experienced customer service qualified who enjoys working directly with the public, providing clear information and navigating a range of enquiries in a regulatory environment.
n
As the Customer Service Officer, you will act as a key first point of contact for customers accessing face-to-face services. You will provide accurate information and guidance across a range of enquiries, helping customers understand relevant processes, procedures and service requirements.
n
This is a casual temporary role for 4 weeks from 21st Sep to 16th Oct, you will work full time hours for the 4 weeks.
n
Key responsibilities
n
n
Provide high-quality face-to-face customer service, information and advice across a range of enquiries.
n
Assist customers to understand relevant legislation, policies, procedures,



services and application processes.
n
Respond to general enquiries and assist customers with regulatory, licensing, compliance and dispute-related matters.
n
Undertake front counter duties and provide administrative support to the wider regional team.
n
Process, collate and maintain information across multiple systems, databases and applications.
n
Maintain up-to-date knowledge of services, policies and procedures through ongoing training and quality assurance activities.
n
Build positive relationships with internal and external stakeholders.
n
Participate in community awareness, educational and stakeholder engagement activities where required.
n
Provide professional and respectful service when dealing with challenging or sensitive customer interactions.
n
Contribute to team initiatives, continuous improvement activities and the effective operation of the regional service centre.
n
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To be successful in this role, you will have:
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Previous experience in acustomer service, front counter, contact centre or government service delivery workplace.
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Strong communication and interpersonal skills with the confidence to engage with a diverse range of customers.
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Demonstrated ability to interpret and explain policies, procedures or legislation in a clear and customer-friendly manner.
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Solid administrative skills and experience working across multiple systems and databases.
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Excellent attention to detail and the ability to accurately process and maintain information.
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📌 Ao3 Administration Officer (Rockhampton)
🏢 Public Sector People
📍 Rockhampton