Job Description
Business Banking Customer Service | Big 4 Banking Group
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Location: Redfern, NSW
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Pay Rate: $*****/hr + Super
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Contract: 12-Month Contract (Robust view to convert to Permanent)
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Work Setup: Full-time office-based for 12 weeks of training, then 50% Hybrid
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Ready to take your call center or customer service experience and pivot into the high-powered world of Institutional Banking?
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We are recruiting on behalf of one of Australia's premier Big 4 banks. They are looking for somone enthusiastic, eager-to-learn to join their team in Sydney. If you have a background in customer care, this is your direct gateway into corporate banking.
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The Role
n Forget back-to-back queue management. As a Business Banker, you will deliver high-touch operational servicing and processing for major corporate, institutional, and government clients via email and phone.
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Low Call Volumes: Leave high-stress call queues behind. Expect around 5-7 quality client interactions a day, giving you plenty of time to focus on complex operational processing.
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Modern Tech Stack: Work across industry-leading platforms to manage client requests and institutional workflows.
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Diverse Portfolios: Support critical sectors,



ranging from banks and Non-Bank Financial Institutions (NBFIs) to government entities.
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What You'll Bring
n We are explicitly looking for a talent who want to build a career. You don't need years of banking experience-we want outstanding potential and the right mindset.
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Background: Experience in a call center, customer care, or service-focused environment. Degree qualifications are highly regarded.
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Attitude: A fast learner with a strong work ethic, high attention to detail, and a genuine eagerness to pick up current systems.
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Communication: Clear, professional verbal and written communication skills suitable for corporate clients.
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What's in it for You?
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World-Class Training: Enjoy 12 weeks of structured, full-time office training to set you up for long-term success.
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Work-Life Balance: Transition to a flexible 50% hybrid working model post-training.
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Clear Career Path: This 12-month role is designed with a clear pathway to permanent employment.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Business Banking Customer Service (New South Wales)
🏢 Randstad
📍 New South Wales